Attention All Passengers

Suitable for pilots, mechanics, and the CEOs of major carriers, this title reveals how airline executives are cutting costs in a mad race to the bottom - delegating flights to second-tier regional airlines and outsourcing critical aircraft maintenance and repairs to unlicensed mechanics in China, Singapore, Mexico, and El Salvador.

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William J. McGee, an award-winning journalist and consumer advocate called upon by the Department of Transportation, crisscrossed the country and the globe, immersing himself deep in the world of commercial airlines. The result is "Attention All Passengers", a searing look at the airline industry. From Boston to San Diego, and Seattle to West Palm Beach; from an outsourced call center in India and the Alabama center where all lost baggage ends up, McGee spent time with countless industry insiders: pilots, mechanics, TSA security screeners, academics, passengers, legislators, the CEOs of major carriers, Ralph Nader, and even Steven Slater, the headline-making disgruntled JetBlue flight attendant. He reveals how airline executives are cutting costs in a mad race to the bottom - delegating flights to second-tier regional airlines and outsourcing critical aircraft maintenance and repairs to unlicensed mechanics in China, Singapore, Mexico, and El Salvador. He exposes how both political parties and all branches of the U.S. Government have conspired to place corporate interests above the interests of consumers, workers, the nation's economy, and the planet's health.
Provocative and hard-hitting, "Attention All Passengers" will forever change our perceptions of the airline industry - and make every passenger think twice when the "fasten seatbelts" sign lights up.