Communicating in the 21st Century

Baden Eunson formerly taught in the school of English, Communications and Performance Studies at Monash University, and now works as a communications consultant and professional writer. He is also the author of Business Writing, Communication in the Workplace and Conflict Management, all published by John Wiley & Sons.

Chapter 1 Communication today

Chapter 2 Document design and graphic communication

Chapter 3 Doing and using research

Chapter 4 Letters, emails and memos

Chapter 5 Reports and proposals

Chapter 6 Online writing

Chapter 7 Academic writing : the essay

Chapter 8 Nonverbal communication

Chapter 9 Interpersonal skills 1: emotional intelligence, self-talk and assertiveness

Chapter 10 Interpersonal 2 : listening, questioning and feedback

Chapter 11 Oral communication

Chapter 12 Argument: logic, persuasion and influence

Chapter 13 Negotiation skills

Chapter 14 Conflict management

Chapter 15 Intercultural communication

Chapter 16 Organisational communication

Chapter 17 Public communication

Chapter 18 Team communication

Chapter 19 Communicating in meetings

Chapter 20 Employment communication

Chapter 21 Social media

Online Chapters

1. Writing Skills 1: Grammar

2. Writing skills 2: Punctuation, spelling and usage

3. Writing Skills 3: Style

4. Writing Skills 4: Plain English

5. Writing Skills 5: How to write

6. Scientific and technical writing

7. Gender and communication

8. Media communication

9. Communicating with customers

10. Leadership and communication