Essentials of Operations Management

Nigel Slack is the Professor of Operations Managment and Strategy at Warwick University. Previously he has been Professor of Manufacturing Strategy and Lucas Professor of Manufacturing Systems Engineering at Brunel University, a University Lecturer in Management Studies at Oxford University and Fellow in Operations Management at Templeton College, Oxford. Alistair Brandon-Jones is a lecturer in Operations and Supply Management at the University of Bath, School of Management, and a visiting lecturer at Warwick Medical School. Previously, he was a Teaching Fellow at Warwick Business School and also worked in a number of logistics and retail roles. He has a Bachelor’s degree in Management Science and a Doctorate in Business from the University of Warwick and is widely published in leading operations and supply management journals. Robert Johnston is a Professor of Operations Management at Warwick Business School and Associate Dean, responsible for finance and resources. He is the founding editor of the International Journal of Service Industry Management and he also serves on the editorial board of the Journal of Operations Management and the International Journal of Tourism and Hospitality Research.  

1 Operations management

2 Operations strategy

3 Social, environment and economic performance

4 The design of products and services

5 Process design

6 Location, layout and flow

7 Supply network management

8 Capacity management

9 Inventory planning and control

10 Planning and control

11 Lean synchronization

12 Quality management

13 Operations improvement

 

Notes on chapters

Index