E-Government Service Maturity and Development

Discusses important concepts for public administration reform, taking into account the complex social, administrative, cultural, and legal problems of implementing modern digital systems. It defines empirical studies and methodologies for e-government research and identifies factors affecting the development and proliferation of e-government.

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E-Government Service Maturity and Development: Cultural, Organizational and Technological Perspectives discusses important concepts for public administration reformation, taking into account the complex social, administrative, cultural, and legal problems of implementing modern digital systems. The book helps define empirical studies and methodologies for e-government research and identifies factors affecting the development and proliferation of e-government. Researchers and practitioners will gain an understanding of managing e-government; meeting their strategies and objectives; building trust, confidence, and security; providing interactivity and community; developing personalized experiences and content; increasing service selection; and other issues essential to adopting, implementing, and sustaining e-government.