Basic Statistical Tools for Improving Quality

Chang W. Kang, PhD, is Professor in the Department of Industrial and Management Engineering at Hanyang University (South Korea). He has published extensively in the areas of engineering statistics, statistical quality control, and quality management. Former president of the Korea Society of Industrial and Systems Engineering, Dr. Kang is the recipient of both the President's Award (2004) and the Medal of Service Merits (2007) by the Korean government. Paul H. Kvam, PhD, is Professor of Industrial and Systems Engineering at the Georgia Institute of Technology. He has published numerous papers in the areas of statistical reliability with applications to engineering, nonparametric estimation, and analysis of complex and dependent systems. He is a Fellow of the American Statistical Association and the coauthor of Nonparametric Statistics for Science and Engineering (Wiley).

Preface. 1 The Importance of Quality Improvement.

1.1 Introduction.

1.2 What is Statistical Process Control?

1.3 The Birth of Quality Control.

1.4 What is a Process?

1.5 Examples of Processes from Daily Life.

1.6 Implementing the Tools and Techniques.

1.7 Continuous Process Improvement.

1.8 The Goal of Statistical Process Control.

1.9 The Eight Dimensions of Quality for Manufacturing & Service.

1.10 The Cost of (Poor) Quality).

1.11 What Did We Learn?

1.12 Test Your Knowledge.

2 Graphical Display of Data.

2.1 Introduction to eZ SPC.

2.2 Qualitative and Quantitative Data.

2.3 Bar Graph.

2.4 Pie Chart.

2.5 Pareto Chart.

2.6 Radar Chart.

2.7 Histogram.

2.8 Box Plot.

2.9 Scatter Plot.

2.10 Cause and E®ect Diagram.

2.11 What Did We Learn?

2.12 Test Your Knowledge.

Exercises.

3 Summarizing Data.

3.1 Central Tendency.

3.2 Variability.

3.3 Statistical Distributions.

3.4 Distributions in eZ SPC.

3.5 What Did We Learn?

3.6 Test Your Knowledge.

Exercises.

4 Analyzing  Data.

4.1 Confidence Intervals.

4.2 Test of Hypothesis.

4.3 The p–value.

4.4 Probability Plots.

4.5 What Did We Learn?

4.6 Test Your Knowledge.

Exercises.

5 Shewhart Control Charts.

5.1 The Concepts of a Control Chart.

5.2 Managing the Process with Control Charts.

5.3 Variable Control Charts.

5.4 Attribute Control Charts.

5.5 Deciding Which Chart to Use.

5.6 What Did We Learn?

5.7 Test Your Knowledge.

Exercises.

6 Advanced Control Charts.

6.1 CUSUM Control Chart.

6.2 EWMA Control Charts.

6.3 CV Control Chart.

6.4 Nonparametric Control Charts.

6.5 Process Capability.

6.6 Gage R & R.

6.7 What Did We Learn?

6.8 Test Your Knowledge.

Exercises.

7 Process Improvement.

7.1 Correlation Analysis.

7.2 Regression Analysis.

7.3 Experimental Design.

7.4 Overview of Experimental Design.

7.5 Principles of Experimentation.

7.6 One-Way Analysis of Variance .

7.7 Two Way Analysis of Variance.

7.8 Two-level Factorial Design Analysis.

7.9 What Did We Learn?

7.10 Test Your Knowledge.

Exercises.

8 End Material.

8.1 Final Exam.

8.2 Final Exam Solutions.

8.3 Test Your Knowledge: Answers.

References.

Glossary.

Subject Index.