Principles of Supply Chain Management

G. Keong Leong is an instructional faculty and professor emeritus in the Information Systems and Operations Management Department in the College of Business Administration and Public Policy (CBAPP) at California State University, Dominguez Hills. He served as associate dean previously at CBAPP. He received his undergraduate degree in mechanical engineering from the University of Malaya and his M.B.A. and Ph.D. from the University of South Carolina. He is professor emeritus at the University of Nevada, Las Vegas and is on faculty at The Ohio State University. He is also a clinical faculty member at the Thunderbird School of Global Management. His publications have appeared in academic journals such as Journal of Operations Management, Decision Sciences, Interfaces, Journal of Management, European Journal of Operational Research and International Journal of Production Research. He has co-authored three books including OPERATIONS STRATEGY: FOCUSING COMPETITIVE EXCELLENCE AND CASES IN INTERNATIONAL MANAGEMENT: A FOCUS ON EMERGING MARKETS. He has also received research, teaching and service awards including Educator of the Year from the Asian Chamber of Commerce in Las Vegas, the Dennis E. Grawoig Distinguished Service award from Decision Sciences Institute and the OM Distinguished Scholar award from the Operations Management Division, Academy of Management. He has been active in the Decision Sciences Institute, serving as president, editor of Decision Line, at-large vice-president, associate program chair, chair of the Innovative Education Committee, chair of the Doctoral Student Affairs Committee and Manufacturing Management Track chair. In addition, he served as president of the Western Decision Sciences Institute and chair of the Operations Management Division, Academy of Management. Keah-Choon Tan is professor of operations management in the Lee Business School at the University of Nevada, Las Vegas (UNLV). He received his B.Sc. degree and M.B.A. from the University of South Alabama, and his Ph.D. in operations management from Michigan State University. Prior to academia, Dr. Tan was a hospital administrator and an account comptroller of a manufacturing firm. Dr. Tan has served as the department chair of the marketing department and as associate dean for academic affairs at the Lee Business School at UNLV. Dr. Tan has published articles in the area of supply chain management, quality and operations scheduling in academic journals and magazines including Decision Sciences, Decision Support Systems, International Journal of Production Research, International Journal of Operations & Production Management, International Journal of Logistics Management, Journal of Supply Chain Management and Omega. He has served as editor, co-guest editor or editorial board member for several academic journals. Dr. Tan has received numerous research grants and teaching awards, including the UNLV Foundation Distinguished Teaching Award. Joel D. Wisner is professor of supply chain management in the Lee Business School at the University of Nevada, Las Vegas (UNLV). He earned his B.S. in mechanical engineering from New Mexico State University and his M.B.A. from West Texas State University. Dr. Wisner worked as an engineer for Union Carbide at its Oak Ridge, TN facility and then worked in the oil industry in the Louisiana Gulf Coast and West Texas areas. Dr. Wisner earned his Ph.D. in supply chain management from Arizona State University. Today, he stays busy teaching courses and writing textbooks in supply chain management and operations management at UNLV. His research and case writing interests are in process assessment and improvement strategies along the supply chain. His articles have appeared in numerous journals including Journal of Business Logistics, Journal of Operations Management, Journal of Supply Chain Management, Journal of Transportation, Production and Operations Management Journal and Business Case Journal.

PART I: SUPPLY CHAIN MANAGEMENT: AN OVERVIEW.
1. Introduction to Supply Chain Management.
PART II: SUPPLY ISSUES IN SUPPLY CHAIN MANAGEMENT.
2. Purchasing Management.
3. Creating and Managing Supplier Relationships.
4. Ethical and Sustainable Sourcing.
5. Demand Forecasting.
PART III: OPERATIONS ISSUES IN SUPPLY CHAIN MANAGEMENT.
6. Resource Planning Systems.
7. Inventory Management.
8. Process Management: Lean and Six Sigma in the Supply Chain.
9. Domestic U.S. and Global Logistics.
10. Customer Relationship Management.
PART IV: DISTRIBUTION ISSUES IN SUPPLY CHAIN MANAGEMENT.
11. Global Location Decisions.
12. Service Response Logistics.
13. Supply Chain Process Integration.
14. Performance Measurement Along the Supply Chain.
Appendix 1.
Appendix 2.
Glossary.
Endnotes.
Author Index.
Subject Index.