ISO 9000 Quality Registration Step by Step

Clear priorities; why bother?; the basic principles; the programme or steps leading to successful registration; notes on writing the quality policy manual; notes on writing the operating procedures; notes on training internal auditors; the role of the quality assurance manager and the relationship between ISO 9000 and practical TQM; advice on consultants; annex A - a draft model or workbook to prepare your quality policy manual; annex B - a draft model or workbook to prepare all your required operating procedures (with variations as required for different manufacturing environments and for service organisations); annex C - notes on addressing clause 4.4 design control; annex D - useful international names and addresses; annex E - practical definitions and explanation of terms.