Guide to Local Authority Benefits Management

This work provides guidance on the management practice and organization required in managing benefits, including rent rebate, community charge rebate and rent allowances. It is designed to serve as a practical manual for overcoming management and administration problems.

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This work provides guidance on the management practice and organization required in managing benefits, including rent rebate, community charge rebate and rent allowances. It is designed as a practical manual for overcoming management and administration problems and covers financial aspects (audit, overpayment, debt write-off), legal aspects (summary of legislation, benefit review board decisions), organization (staff and office management, layout, security, staff counselling) and information systems (analyzing features of different systems/users, customer care forms and documentation for use with clients, publicity, debt counselling). The loose-leaf format allows for a continual updating system.