Employee Morale

CARY COOPER is Distinguished Professor of Organizational Psychology and Health and Pro Vice Chancellor at Lancaster University, England. He was Founding Editor of the Journal of Organizational Behavior, Editor of the journal Stress and Health, President of the British Association of Counselling and Psychotherapy and Chair of the think tank The Sunningdale Institute in the UK's National School of Government. He has a number of Honorary Doctorates from universities and received an Honorary Fellowship of the Royal College of Physicians. Professor Cooper was honoured with a CBE (Commander of the Order of the British Empire) in the Queen's Birthday Honours List in 2001, and was elected as Chair of the Academy of Social Sciences in 2009. Honorary fellowship for Cary Cooper http://www.lums.lancs.ac.uk/news/18953/honorary-fellowship-for-cary-c/ DAVID BOWLES is Managing Director of Research& Consulting International in Rancho Santa Fe, California, whose projects range from advising clients on employee morale and performance, and the measurement and management of morale and corporate culture. He is also a regular speaker to groups on these subjects. Dr. Bowles has a Ph.D. in management sciences (emphasis: industrial psychology) from the University of Manchester, Institute of Science and Technology, UK (UMIST), has had a long career in international human resource consulting andhas worked across all major industry and non-profit groups. He can be reached at: db@research-consult.com.

Introduction Chapter 1: What is Morale? Chapter 2: How Do Organizations Measure Morale? Chapter 3: Why Morale Is So Important: Introduction Why Morale Is So Important 1: Group Morale, Financial Performance and Organization Effectiveness Why Morale Is So Important 2: Individual Morale and Performance Why Morale Is So Important 3: Morale and Customer Satisfaction Why Morale Is So Important 4: Morale, Individual and Organizational Health Chapter 4: Case Study: Culture, Morale and Customer Satisfaction. Hilti Group, Liechtenstein Chapter 5: Creating& Maintaining the High Morale Organization Chapter 6: Current Trends, Issues and Myths in Employee Morale Chapter 7: Summary and Conclusions