Leading at a Higher Level, Revised and Expanded Edition

Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. His phenomenal bestseller The One Minute Manager (R), coauthored with Spencer Johnson, has sold 13,000,000 copies worldwide in 27 languages. Blanchard's 17 business bestsellers also include Raving Fans, High Five!, and The Secret: What Great Leaders Know and Do. Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies, a global leader in workplace learning, employee productivity, leadership, and team effectiveness. This book contains indispensable contributions from The Ken Blanchard Companies' founding associates and current consulting partners, including Marjorie Blanchard, Don Carew, Eunice Parisi-Carew, Fred Finch, Laurie Hawkins, Drea Zigarmi, Pat Zigarmi, Alan Randolph, Jesse Stoner, Fay Kandarian, Susan Fowler, Lael Good, Judd Hoekstra, Chris Edmonds, Bob Glaser, Garry Demarest, Vicki Halsey, Kathy Cuff, Linda Miller, Scott Blanchard, and Madeleine Homan Blanchard.

Introduction: Leading at a Higher Level by Ken Blanchard xv



SECTION I: SET YOUR SIGHTS ON THE RIGHT TARGET AND VISION



Chapter 1 Is Your Organization High Performing? 3

Don Carew, Fay Kandarian, Eunice Parisi-Carew, Jesse Stoner, and Ken Blanchard



Chapter 2 The Power of Vision 17

Jesse Stoner, Ken Blanchard, and Drea Zigarmi



SECTION II: TREAT YOUR CUSTOMERS RIGHT



Chapter 3 Serving Customers at a Higher Level 33

Ken Blanchard, Kathy Cuff, Vicki Halsey, and Jesse Stoner



SECTION III: TREAT YOUR PEOPLE RIGHT



Chapter 4 Empowerment Is the Key 57

Alan Randolph and Ken Blanchard



Chapter 5 Situational Leadership (R) II: The Integrating Concept 75

The Founding Associates



Chapter 6 Self Leadership: The Power Behind Empowerment 91

Susan Fowler, Ken Blanchard, and Laurence Hawkins



Chapter 7 Partnering for Performance 105

Fred Finch and Ken Blanchard



Chapter 8 Essential Skills for Partnering for Performance: The One Minute Manager (R) 129

Ken Blanchard and Fred Finch



Chapter 9 Coaching: A Key Competency for Leadership Development 149

Linda Miller and Madeleine Homan Blanchard



Chapter 10 Situational Team Leadership 165

Don Carew, Eunice Parisi-Carew, Lael Good, and Ken Blanchard



Chapter 11 Organizational Leadership 191

Pat Zigarmi, Judd Hoekstra, Ken Blanchard, and Drea Zigarmi



Chapter 12 Strategies for Leading a Change 215

Pat Zigarmi and Judd Hoekstra



SECTION IV: HAVE THE RIGHT KIND OF LEADERSHIP



Chapter 13 Managing a Successful Culture Transformation 241

Garry Demarest, Chris Edmonds, and Bob Glaser



Chapter 14 Servant Leadership 261

Ken Blanchard, Scott Blanchard, and Drea Zigarmi



Chapter 15 Determining Your Leadership Point of View 289

Ken Blanchard, Margie Blanchard, and Pat Zigarmi



Endnotes 309

Acknowledgments 323

About the Authors 327

Services Available 347

Index 351