The Human Side of Outsourcing

Stephanie J. Morgan PhD is a Course Director at Kingston University Business School. As a researcher and consultant she has advised private and public sector organizations on many aspects of work psychology. A background in IT Management included positions as a National Sales and Marketing Manager for Philips, Commercial Manager for Origin Benelux (now Atos-Origin) and a Non-Executive Director to the NHS. Stephanie is a Chartered Psychologist, a Principal Member of the Association of Business Psychologists and Director of Decision Dimensions, a psychological testing and assessment company.

List of Figures and Tables. List of Contributors. Foreword. Preface. Acknowledgements. Part I Outsourcing in Practice. 1 Introduction (Stephanie J. Morgan). 2 The Client Side - Retained Organization (Irvine Caplan). 3 Outsourcing - A Provider's Tale (Simone Hemingway). 4 Sourcing for Outsourcing (Yvonne Williams). 5 Experiencing Cultures: An Automotive Engineer in the Middle Kingdom - Lessons in Life (Ian Pogson). Part II Theory and Evidence. 6 Introduction to Theory and Evidence (Stephanie J. Morgan). 7 The Context and Narrative of Outsourcing (Royston Morgan). 8 Cultural Differences in Outsourcing (Brigitte Cobb). 9 Establishing Trust in Virtual Teams (Alex Watts). 10 Knowledge Transfer and Knowledge Sharing (Richard Blakeley and Stephanie J. Morgan). 11 The Experience of Outsourcing Transfers - A Life-Cycle Approach (Royston Morgan). 12 Downsizing, Stress and Forgiveness: A US Perspective (Jan Aylsworth). 13 Transitioning and the Psychological Contract (Stephanie J. Morgan). 14 Conclusion: Towards a Model of Responses to Outsourcing (Stephanie J. Morgan). Index.