Quality Foodservice Guaranteed

NANCY LOMAN SCANLON has over 25 years of experience in the hospitality industry working with Hilton Hotels Corporation in food and beverage management positions, as director of food and beverage services for Interstate Hotels, and as a training consultant to companies such as Marriott, Sheraton, Radisson, and Holiday Inns. She has been associated with hospitality management programs at Johnson & Wales University and the University of Delaware, and currently consults with hospitality companies and conducts seminars internationally. Winner of the 1990 Pacesetter Award of the Roundtable for Women in Foodservice, she is the author of Catering Menu Management (Wiley), Marketing by Menu, and Restaurant Management.

Quality Service Success Stories; The Keys to Success; The Quality Service Customer; Capturing Market Share; The Successful Service Experience; Delivering Quality Service; Creating Quality Service; Guaranteeing Quality Service; Bibliography; Index.