Reception

Meeting the requirements for NVQ/SVQ Catering and Hospitality at Level 2, this guide contains all the core and optional units required to achieve an NVQ in the Reception area. Written unit by unit, it provides coverage of the necessary underpinning knowledge and performance criteria.

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Case studies - put students in real-life scenarios and help them learn how to react to them. Unit-by-unit, element-by-element approach with full coverage of the underpinning knowledge. A competence-based approach, complemented by activities and pointers, to enhance students' knowledge. Freestanding units allow students to select material according to their needs. 'Get ahead' sections at the end of each unit, encourage further learning and development.