Managing People

Part 1 Pay administration: start Monday; motivation; negative behaviour; groups and teams; pay is never neutral; organizations and authority. Part 2 Some useful techniques: productivity; the measurement of labour turnover and labour stability; recruitment and selection; appraisal; grievance and dispute management; personnel administration. Part 3 Labour cost management: how labour markets work; hotel and catering labour markets; overtime and labour costs; pay administration. Part 4 Management at the corporate level: career management; developing labour strategies.