Human Resource Management in the Hospitality Industry

Frank M. Go is the author of Human Resource Management in the Hospitality Industry, published by Wiley.

Human Resources--The Key to Service Quality.

Communication.

Leadership.

Motivation.

Conflict Resolution.

Stress and Coping.

Decision Making.

Training Structure.

Organization Development.

Strategy Formulation and Planning for Implementation.

Appendix.

Bibliography.

Glossary.

Index.