From Turnover to Teamwork

How to Build and Retain a Customer-oriented Foodservice Staff

Bill Marvin (Autor)

Buch | Hardcover

216 Seiten

1994
John Wiley & Sons Inc (Verlag)
978-0-471-59077-4 (ISBN)

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Deals with staff turnover, a major cost factor in the hospitality industry. Takes a common--sense approach to why people leave and what can be done about it. Treats such issues as rapport between staff and management, training, salary structure and wages, incentives, performance reviews and disciplinary procedures.

PONDER THE PROBLEM. Understand Why Workers Leave. Think in Terms of Retention. RECOGNIZE THE ROOTS. Improve Your Understanding of People. Respect the Power of Climate. BUILDING THE BRIDGE. Get a Good Start. Put It in Writing. Eliminate Inequities. Create a Sense of Motion. Show Your Appreciation. Keep Everyone Informed. DEVELOP THE TEAM. Share the Power. Share the Wealth. Other Team--Building Tips. TAKE THE TEMPERATURE. Evaluate Your Retention Climate. Glossary. Resources for Retention. Index. Miscellaneous Blank Forms for Readera s Use.

Erscheint lt. Verlag	31.10.1994
Zusatzinfo	Ill.
Verlagsort	New York
Sprache	englisch
Maße	163 x 239 mm
Gewicht	538 g
Themenwelt	Reisen ► Hotel- / Restaurantführer
Themenwelt	Weitere Fachgebiete ► Handwerk
ISBN-10	0-471-59077-0 / 0471590770
ISBN-13	978-0-471-59077-4 / 9780471590774
Zustand	Neuware