Managing Human Resources in the European Tourism and Hospitality Industry

Tourists, tourism and employment: defining the scope of the book. Tourism development and the nature of employment in Europe: an historical perspective. Character structure of the tourism industry in Europe and its impact on employment. The tourism labour market. Quality, service and the HR imperative in tourism. Multi-culturalism in the European tourism industry. The dark side of the coin. Education, training and development for European tourism. Planning European tourism's human resource needs. Human resources in context.