Mastercraft

Part 1 What is customercraft?: customercraft and you becoming better at customercraft 1 & 2; you as a customer; customers are important, you are important. Part 2 Your customer: who are your customers? - 1 & 2; what do your customers want. Part 3 Your place of work: what you need to know about your place of work and about your locality. Part 4 Knowing yourself: taking a look at yourself 1 & 2. Part 5 What you are saying: the kind of person you are 1 & 2; body language 1 & 2; listening; questions; speaking 1 & 2; on the telephone 1 & 2; writing messages and letters. Part 6 Other aspects of communication: making assumptions; first impressions 1 & 2; listing impressions; dissatisfied customers 1 & 2. Part 7 Selling: why you sell, why you buy; how you can sell a little bit more 1 & 2. Part 8 Customercraft: looking to the future 1 & 2.