Supervision in the Hospitality Industry

INTRODUCTION TO SUPERVISION; The Supervisor as Manager; The Supervisor as Leader; HUMAN RESOURCE SKILLS; Job Descriptions and Performance-Based Objectives; Recruiting and Selection; Orientation and Training; Evaluating Performance; Disciplining Employees; LEADERSHIP SKILLS; Communicating Effectively; Creating a Positive Work Climate; MANAGEMENT SKILLS; Decision-Making and Problem-Solving; Delegating; Planning and Organizing; Controlling Quality Costs; Special Supervisory Issues.