Tourism Employment

Michael Riley is Professor of Organisational Behaviour at the School of Management Studies for the Service Sector University of Surrey, Guildford UK. His work over two decades centres upon the labour aspects of tourism and he has written extensively on human resource management and labour market issues. Adele Ladkin is a Reader in Tourism at the International Centre for Tourism and Hospitality Research, School of Service Industries, Bournemouth University, UK. Her research interests are in the areas of tourism education, career analysis and labour mobility in the tourism and hospitality industry, and the meetings, incentives, conventions, and exhibitions industry. She is Assistant Editor in Chief for the International Journal of Tourism Research. Dr. Edith Szivas is a Lecturer in Tourism at the School of Management Studies for the Service Sector, University of Surrey, UK, where she is Course Leader for the Management and Tourism BSc (Hons) Degree. Her research interests and publications are in the field of labour economics, mobility, economic transition and tourism planning and development.

Introduction: The Concept to the Book

Part One: Understanding the Industry

1. Diversity and Planning: The Dynamic Nature of the Industry

2. Attraction and Accessibility

3. Labour Productivity

4. Pay Determination

5. The Nature of Service Labour

Part Two: Analysis: Some Empirical Studies

6. The Principles of Biographical Analysis

7. Mobility into Tourism

8. Career Analysis and Labour Markets: A Study of the Career Paths of Hotel Managers

9. Motivation and Occupational Choice: A Study of Orientations in Tourism

10. Occupational Classification and Analysis

11. Skill Accumulation Patterns: Case of Culinary Skills

12. Personal Career Strategies in the Context of Market Orientation

Part Three: Human Resource Development

13. Human Resource Management: An Overview

14. Vocational Education and Markets: Tourism Education

15. Planning and Development