Principles of Hotel Front Office Operations

Sue Baker, etc., Jeremy Huyton (Autoren)

Buch | Softcover

336 Seiten

2000 | 2nd Revised edition
Cengage Learning EMEA (Verlag)
978-0-8264-4709-8 (ISBN)

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A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text.

Introduction to the hospitality industry; organization of a hotel; the accommodation product and hotel guest; the front office dept; basic reservation activities; reservation systems and documents; check-in of new arrivals; other duties of the reception dept; front office accounting; check-out and settlement of accounts; credit control; sundry guest services; handling corporate and group sales; dealing with guest's problems; yield management.

Erscheint lt. Verlag	29.6.2000
Zusatzinfo	100 b&w illustrations
Verlagsort	London
Sprache	englisch
Maße	189 x 246 mm
Themenwelt	Reisen ► Hotel- / Restaurantführer
Themenwelt	Weitere Fachgebiete ► Handwerk
ISBN-10	0-8264-4709-0 / 0826447090
ISBN-13	978-0-8264-4709-8 / 9780826447098
Zustand	Neuware