Hotel and Motel Loss Prevention

HARVEY BURSTEIN, David B. Schulman Professor of Security at Northeastern University's College of Criminal Justice, is a graduate of the Creighton University School of Law, a former special agent of the Federal Bureau of Investigation, and Chief, Foreign and Domestic Investigations, Surveys, and Physical Security, U.S. Department of State. Since leaving federal service Mr. Burstein has practiced law, been a security management consultant for various Fortune 500 companies, and worked as a corporate security director. As a consultant he has been retained by the American Hotel & Motel Association, Inter-Continental Hotels, the Chicago Ritz Carlton Hotel, Marcus Hotels, the Saunders Hotels Company, Inc., and Sage Hotels and Lodges; he has also served on the AH&MA's Security, Safety, and Fire Prevention Committee. Mr. Burstein has been the corporate security director for Sheraton Hotels and a visiting faculty member at Cornell University's School of Hotel Administration. In addition, he has addressed meetings of the AH&MA, Quality Inns, Westin Hotels, the Georgia, Iowa, Missouri, and Caribbean Hotel & Motel Associations, the Club Managers of America, and the National Restaurant Association. Theauthor of nine books on various aspects of security management and investigations, Mr. Burstein also was asked to write the chapter on security for the third edition of G. H. Lattin's Modern Hotel and Motel Management. He currently is a member of the editorial advisory board of Hotel/Motel Security and Safety Management.

1. Introduction: Hotel Management and Loss Prevention.


2. The Role of Physical Security.


3. Loss Prevention and Hotel Operations.


4. Guests and Loss Prevention.


5. Risk Management, Emergencies and Disasters.


6. Legal Considerations in Preventing Losses.


7. The Security Department's Role.


8. International Operations.