Hotel Front Office Simulation

Sheryl F. Kline, William Sullivan (Autoren)

Buch | Softcover

144 Seiten

2002
John Wiley & Sons Inc (Verlag)
978-0-471-20331-5 (ISBN)

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From taking reservations and registering guests to providing excellent customer service, smooth front office operations are vital to the success of hotels, motels, and other lodging facilities. This complete book/CD--ROM package offers a practical, hands--on approach to the essential concepts and skills needed to navigate the front office with confidence.

SHERYL FRIED KLINE, PhD, is Assistant Professor in the Department of Hospitality and Tourism Management at Purdue University in West Lafayette, Indiana. WILLIAM SULLIVAN is Adjunct Professor in the School of Hospitality Management at Widener University in Chester, Pennsylvania, and Adjunct Lecturer in the School of Hotel, Restaurant, and Institutional Management at the University of Delaware.

Introduction.Getting Started.Reservations.Registration.Posting and Folio Management.Guest Services.Night Audit.

Erscheint lt. Verlag	24.4.2002
Zusatzinfo	Ill.
Verlagsort	New York
Sprache	englisch
Maße	218 x 282 mm
Gewicht	406 g
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
Themenwelt	Weitere Fachgebiete ► Handwerk
ISBN-10	0-471-20331-9 / 0471203319
ISBN-13	978-0-471-20331-5 / 9780471203315
Zustand	Neuware