Essential Food and Beverage Service

John Cousins is a consultant and international authority on food and beverage operations and hospitality management and is the Director of The Food and Beverage Training Company. Dennis Lillicrap is a consultant and trainer in food and beverage service. He was formerly Senior Lecturer in Food and Beverage Service at Thames Valley University.

The industry The hospitality industry Food and beverage operations Underpinning knowledge and skills Service areas and equipment Personal workplace skills Legislation in food and beverage service Health, safety and security Customer service and customer relations Product knowledge Menus and wine and drinks lists Menu knowledge Non-alcoholic beverages Alcoholic beverages Service skills Basic technical skills and service conventions Preparation for service Order of service and taking customer orders Taking food and beverage orders Food service skills Beverage service skills Clearing during and following service Bookings, billing and revenue control