Compliance in Veterinary Practice

Suggested table of contents Introduction to compliance/adherence Compliance in the medical profession WHO survey results How compliance is being managed in the medical profession Compliance in the veterinary profession AAHA study What this means for practitioners Communication skills What are they? How do we learn them? What are important skills for the veterinarian? Internal communication: building the teams efforts Practice policies Getting the team to follow protocols/policies Communication with animal owners in the consulting room Communication skills Communication dos and donts How to make an effective recommendation Understanding client psychology Client motivation Gaining client commitment Following through with clients External communication: marketing Informing clients about wellness healthcare for their pets In the waiting room In the consulting room Advertising Email and other contact The role of wellness healthcare programmes in compliance How to set up and effectively run a wellness healthcare programme Disease management and compliance Best Practice model for osteoarthritis Dental care Kidney failure Diabetes mellitus, etc Measuring compliance Importance of measuring compliance Systems available to measure compliance