Ten Steps to Building a Successful Veterinary Practice (eBook)

Wendy Sneddon, RVN, MSc, FInstLM is an Author, Business Coach and Veterinary Practice Manager with a strong work ethic and passionate about her role. With nearly 30 years of experience within the veterinary industry, she has built a great understanding of how veterinary practices should be run, and what it takes to build an engaged, motivated team. She qualified as a veterinary nurse technician and has worked in a whole range of roles: in practice, as a locum, as a lecturer and as a practitioner in industry. She has a wealth of experience in HR, Recruitment, Financial Management and Training, with an expertise in setting up HR systems and people management: from recruitment to exit. Also she enjoys mediation and conflict resolution - the more challenging the better! Wendy is a fellow of the Institute of Leadership & Management and an associate member of the CIPD. She is on the editorial board of the Veterinary Nursing Times and provides industry articles and publications. As the Veterinary Profession evolves, the focus is increasingly on business. Balancing business priorities with integrity is one of the biggest challenges we face. Veterinary practice employees who want to increase their standing in practice, earn more money and have a better work life balance, first must value what they do themselves, demonstrate their abilities and continually update their skills, and practices must charge appropriately for their services. Wendy provides support to those practice owners who want success!

Testimonials
About the Author
Acknowledgements
Preface
Step 1: Why
Step 2: Your first time
Step 3: Vision, Mission, Values and Culture
Step 4: How to define what and who you need
Step 5: Recruitment and induction
Step 6: Performance management and employee engagement
Step 7: Employee health and well-being
Step 8: How to win clients
Step 9: Financial management
Step 10: Key strategies to increase your revenues by 25%
Appendices
Appendix 1: Organisation plan
Appendix 2: Values worksheet
Appendix 3: Job description
Appendix 4: Person specification
Appendix 5: Advert template
Appendix 6: Template application form
Appendix 7: Applicant screening form
Appendix 8: Interview questionnaire
Appendix 9: Phone interview questionnaire
Appendix 10 Reference request form
Appendix 11: Example induction checklist
Appendix 12: Example appraisal form
Appendix 13: Example performance development plan



Edit