Operations Management

The book presents the state of the art in OM as an exhibit, each chapter a thematic ‘gallery’ (process; planning and control; people; strategy and measurement; technology) curated to illustrate the breadth of the field and connect contemporary scholarship with its extended lineage.

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Operations Management (OM) is a multi-faceted blend of myriad academic andpractical disciplines – from engineering and economics via mathematics and marketing, to systems and psychology. To capture the state of the art, the bookreviews contemporary and classic scholarship in one of the oldest business and management disciplines. To offer the reader a thought-provoking point of entry into the selected sources, the book curates its content as an imaginary exhibit, eachchapter a thematic OM ‘gallery’ (process; planning and control; people; strategy and measurement; technology) introduced by a description of some extraordinary artefacts, paintings, sculptures and architecture.



The content has been curated around three principles intended to benefit the casual reader and both new and established OM scholars. First, it incorporates works that build on, or help to distinguish, fundamental tenets from more transitory fads. Second, the text makes significant efforts to try and balance the gravitational pull of the factory, (even though this may not offer an accurate representation of the majority of the field) and third, to try to keep managerial rather than technical/ analytical concerns to the fore.



This concise book provides a useful overview of current and classic OM research. Written by a leading authority, it is intended to be a valuable and engaging resource for both students and scholars of business.