AI and UX (eBook)

Shine a light on how user experience (UX) will play a significant role in adoption of AI technologies across industries. This book explores how AI must be developed within a UX framework.

The authors start by asking the question 'how do we make AI smarter?' You will then quickly realize that the tried and true techniques of AI have been all about getting smarter. While we are making massive inroads, these may not be making AI more successful. It is not just about getting a product to market; it is-as always-about getting the product into people's hands in a form that will be used. That demands examining the product from the perspective of the user-a stage of product development we have come to accept as fundamental. But the new world of AI will necessitate a new 'UX lens' for us to see through. We should be asking the questions that will get us to that new lens. 

This book is based on interviews on technologists in the field of AI and UX. It is comprised of three core areas: 1) The history of AI, 2) Product examples and failures, and 3) A UX framework to make AI successful. 

What You'll Learn

• Understand how the usage and success of AI depends on a great user experience 
• Discover how technology can advance beyond 'it works' to 'it works well,' which subsequently increases its adoption
• Determine what ways can we let the users enhance the data to make AI better attuned to their needs
• Realize how you can make humans smarter in their interactions with AI

Who This Book Is For

Those interested in AI and future implications; these can be futurists, technophiles, or product designers and product managers working on AI products

Gavin Lew has 25 years of experience in the corporate and academic environment. He founded User Centric and grew the company to be the largest private UX consultancy in the United States. After selling the company, he continued to lead a North American UX team to become one of the most profitable business units of the parent organization. He is a frequent presenter at national and international conferences and the inventor of several patents. He is an adjunct professor at DePaul and Northwestern Universities. Gavin has a Masters in Experimental Psychology from Loyola University, and is currently the Managing Partner of Bold Insight, part of ReSight Global, a globally funded UX consulting practice across North America, Europe and Asia.

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As venture capital and industrial resources are increasingly poured into rapid advances in artificial intelligence, the actual usage and success of AI depends on a satisfactory experience for the user. UX will play a significant role in the adoption of AI technologies across markets, and AI and UX explores just what these demands will entail.Great effort has been put forth to continuously make AI "e;smarter."e; But, will smarter always equal more successful AI? It is not just about getting a product to market, but about getting the product into a user's hands in a form that will be embraced. This demands examining the product from the perspective of the user. Authors Gavin Lew and Robert Schumacher have written AI and UX to examine just how product managers and designers can best strike this balance. From exploring the history of the parallel journeys of AI and UX, to investigating past product examples and failures, to practical expertknowledge on how to best execute a positive user experience, AI and UX examines all angles of how AI can best be developed within a UX framework.The new world of AI necessitates an equally new UX lens through which to see all potential products. While massive inroads have created strides in AI technology, it must be accessible and easy to use for the consumer. Innovators in the field need to shift thinking from "e;it works"e; to "e;it works well,"e; which makes all the difference in increasing adoption. Let your users enhance your data, and let the UX of your product do the selling for you. AI and UX is your roadmap for the future.What You'll LearnUnderstand how the usage and success of AI depends on a great user experience Discover how technology can advance beyond it works to it works well, which subsequently increases its adoptionDetermine what ways can we let the users enhance the data to make AI better attuned to their needsRealize how you can make humans smarter in their interactions with AIWho This Book Is ForThose interested in AI and future implications; these can be futurists, technophiles, or product designers and product managers working on AI products