Principles of Operations Management

I. INTRODUCTION TO OPERATIONS MANAGEMENT. 1. Operations and Productivity. 2. Operations Strategy for Competitive Advantage. 3. Operations in a Global Environment. 4. Forecasting. II. DESIGNING OPERATIONS. 5. Design of Goods and Services. 6. Managing Quality. 6S: Statistical Process Control. 7. Process Strategy and Capacity Planning. 7S: Operations Technology, the Internet, and ERP. 8. Location Strategies. 9. Layout Strategy. 10. Human Resources and Job Design. 10S: Work Measurement. III. MANAGING OPERATIONS. 11. Supply Chain Management. 11S. E-Commerce and Operations Management. 12. Inventory Management. 12S: Just-in-Time Systems. 13. Aggregate Planning. 14. Material Requirements Planning (MRP). 15. Short-Term Scheduling. 16. Project Management. 17. Maintenance and Reliability. TUTORIALS ON STUDENT CD: 1. Statistical Tools for Managers. 2. Acceptance Sampling. 3. The Simplex Method of Linear Programming. 4. The MODI and VAM Methods of Solving Transportation Problems.