Social Media Strategy in Policing (eBook)
XXI, 286 Seiten
Springer-Verlag
978-3-030-22002-0 (ISBN)
This book addresses conceptual and practical issues pertinent to the creation and realization of social media strategies within law enforcement agencies. The book provides readers with practical methods, frameworks, and structures for understanding social media discourses within the operational remit of police forces and first responders in communities and areas of concern. This title - bridging the gap in social media and policing literature - explores and explains the role social media can play as a communication, investigation, and direct engagement tool. It is authored by a rich mix of global contributors from across the landscape of academia, policing and experts in government policy and private industry.
- Presents an applied look into social media strategies within law enforcement;
- Explores the latest developments in social media as it relates to community policing and cultural intelligence;
- Includes contributions and case studies from global leaders in academia, industry, and government.
Babak Akhgar is Professor of Informatics and Director of CENTRIC (Centre of Excellence in Terrorism, Resilience, Intelligence and Organized Crime Research) at Sheffield Hallam University, UK and Fellow of the British Computer Society. He has more than 120 refereed publications in international journals and conferences on strategic information systems with specific focus on knowledge management (KM) and intelligence management. He is member of editorial boards of several international journals and has acted as Chair and Program Committee Member for numerous international conferences. He has extensive and hands-on experience in the development, management and execution of KM-projects and large international security initiatives (e.g., the application of social media in crisis management, intelligence-based combating of terrorism and organized crime, gun crime, cyber-crime and cyber terrorism and cross-cultural ideology polarization). In addition to this, he acts as technical lead in EU security projects (e.g., the EU H2020-project TENSOR on dark web). He has co-edited several books on Intelligence Management. His recent books are titled 'Knowledge Driven Frameworks for Combating Terrorism and Organised Crime', 'Emerging Trends in ICT Security' ,'Application of Big Data for National Security' and OSINT for Law Enforcement Agencies. Prof Akhgar is board member of the European Organisation for Security (EOS) and member of the academic advisory board of SAS UK.
Petra Saskia Bayerl is Professor of Digital Communication and Security at CENTRIC (Centre of Excellence in Terrorism, Resilience, Intelligence and Organized Crime Research) at Sheffield Hallam University, UK. She is a regular speaker at police and security conferences and workshops and member of advisory boards of EU projects as well as program Committee Member for international conferences. Her research lays at the intersection of human-computer interaction, organizational communication and organizational change with a special focus on the impact of technological innovations and public safety. Her research has been published in journals such as MIS Quarterly, Communications of the ACM, New Media and Society and Journal of Organizational Behaviour as well as international conferences in psychology, management, computational linguistics and computer sciences and books. She has co-edited several books, most recently 'Application of Big Data for National Security' (Elsevier), 'Open Source Intelligence Investigation: From Strategy to Implementation' (Springer), 'Community Policing - A European Perspective' (Springer) and 'Digitale Polizeiarbeit' (Springer VS).
Georgios Leventakis (PhD - MBA - MSc) is a qualified Security Expert. He holds a PhD in the area of Risk Assessment Modeling in Critical Infrastructure (CI) Protection, an MBA, and an MSc in Risk Management. He has 24 years of professional experience in the public sector, of which 18 years are in security management. He has participated in several National, European, and International projects and initiatives, regarding physical security of critical infrastructures, border management (land and sea border surveillance), and civil protection/homeland security technology and operations. He has also participated in tender procedures for complex security systems, including command and control and decision support systems. His research interests include social media platforms in community policing, risk assessment modelling in CI protection, smart borders applications and tools, and integrated border management solutions. Since 2006, he was the scientific coordinator of the Center for Security Studies - the Scientific, Advisory and Research Center of the Hellenic Ministry of Interior (KEMEA) - and participated in various European programs funded by the European Commission. He has participated as senior researcher in more than 45 EU research projects, has authored several academic papers published in relevant journals, and has presented them at academic conferences. Dr. Leventakis has worked and collaborated with many public safety and security agencies in Greece and abroad; from the execution phase of the Risk Management Program for the SYDNEY 2000 Olympic Games, the Security Program of the ATHENS 2004 Olympic Games, till more recently on the design and development of National Scale Table Top and Operational Readiness Exercises. He has been involved in the development of Threat Assessment and Vulnerability Assessment Studies, Operational Security Plans and Emergency Response Plans and Procedures, for the Protection of Vital Infrastructures and Governmental Buildings in Greece and EU. Currently he has been assigned as Head of Division at the Civil Emergency Planning and Civil Protection division, within the Hellenic Parliament.
Preface 7
Acknowledgements 9
Contents 10
Part I: Social Media and Policing: An Introduction 19
Chapter 1: Introduction: The Police and Social Media 20
Early Applications 20
Investigation and Prevention 23
Community Inclusion and Engagement 27
Some General Issues and Considerations 33
Contemplating Ways Forward 35
References 37
Chapter 2: Brave New Apps: An Essay on Community Policing and Social Media 39
Introduction 39
Real and Virtual Communities 40
Patrol Officer Resistance and the Release of the “Inner Crime Fighter” 41
Police and Social Media: A Double-Edged Sword 45
Domestic Violence 49
Conclusion 51
References 51
Chapter 3: Cultural Intelligence and Community Policing 53
Introduction 53
Intercultural Theories 54
Milton Bennett’s Developmental Model of Intercultural Sensitivity (1986) 55
Deardorff’s Model of Intercultural Competence 57
Cultural Intelligence 58
Metacognitive CQ 59
Cognitive CQ 59
Motivational CQ 60
Behavioural CQ 60
Cultural Intelligence in Community Policing 62
The Stephen Lawrence Case 63
Polish Tweets 67
Boston Black History Month 68
Iowa Police Department: Twitter as Another Tool on the Belt 70
Walk in Someone Else’s Shoes: Houston Police Department 70
Conclusion 71
References 73
Part II: Concepts and Frameworks 77
Chapter 4: How to Make Community-Oriented Policing Customer Oriented: A Service Design Concept for Policing in Social Media 78
Introduction 78
Challenges of Social Media for Safety and Security Authorities 81
Implications of the Use of Social Media in Policing: Finnish Experiences 83
Service Design Concept for Policing in the Social Media 86
Conclusions 90
References 90
Chapter 5: Public Crime Reporting on Social Media: A Progressive or Regressive Phenomenon? 93
Introduction 93
The Perspectives of Reporters 96
The Debate Surrounding ‘Just’ Crime Reporting 101
Crime Reporting as Social Media Activism: Gender-Based Violence at Universities 101
The Rise in Public Crime Reporting and the ‘Bystander Effect’ 104
Law Enforcement Use of Public Crime Reporting 107
Discussion 109
References 110
Chapter 6: Community Policing: A Case Study from Bavaria Within the Framework of the Unity Project 114
Introduction 114
Community Policing in Bavaria 116
Main Objectives of the Bavarian Pilot 118
The Incident 119
Analysis 121
Conclusion 126
References 127
Chapter 7: From Vigilantism to Digilantism? 129
Introduction 129
Vigilantism: An Ambiguous and Contested Concept 130
Digital Vigilantism: A New Phenomenon in the Digital Age 132
Real-Life Offences Attracting Online Opprobrium 134
The “Dog Poop Girl” 134
The “Human Flesh Search Engine” 135
Online Offences Attracting Online Opprobrium 136
The Case of Amanda Todd 136
The Case of Zane Alchin 138
Real-Life Crime Being Investigated Online 139
The Vancouver Riot (2011) 139
The Boston Marathon Bombings 140
DV as an Extension of Vigilantism 142
References 146
Chapter 8: Building a Bedrock of Trust Between Citizens, Law Enforcement and Other Stakeholders: A Scalable Architecture for Community Policing 151
Introduction 151
Community Policing Outcomes 153
Belgium 153
The USA 154
The Community Policing Architecture Framework (CPAF) 156
Describing the Detailed Framework and Its Build 157
COM/TOM/Delta Analysis 160
The COM 160
The TOM 160
The Delta Analysis 163
Horizon Scan 163
Business Improvement and Transformation Plan (BITP) 166
Conclusion: Trust Can Only Be Earned 168
References 169
Part III: Methods and ICT Approaches 171
Chapter 9: Multimedia Analysis on User-Generated Content for Safety-Oriented Applications 172
Introduction 172
Related Work 173
Our Contribution 174
Proposed Architecture 175
Feature Extraction 176
Scene Detection 176
Extracting Features in the Compressed Domain 177
Spatial Description 177
Temporal Description 178
Fuzzy Representation 179
Video Stream Prioritization 179
Density-Based Clustering as a Basis for Profile Modelling 179
Experimental Results 180
Conclusions 182
References 183
Chapter 10: Suggesting a Hybrid Approach: Mobile Apps with Big Data Analysis to Report and Prevent Crimes 187
Introduction 187
How Technology Can Improve Community Policing 190
The Value of Twitter Sentiment Analysis 191
Description of the Hybrid Infographic Visual Intelligent Crime Reporting Analysis App 194
App Features and Functionalities 196
Comparing HIVICRA with Other Mobile Crime Reporting Applications 197
An Example Application of the HIVICRA App 197
Database 199
Evaluating the Twitter Sentiment Results 200
Discussion and Future Work 201
References 202
Chapter 11: Contextual Visualization of Crime Matching Through Interactive Clustering and Bayesian Theory 206
Introduction 206
Related Work 208
Dataset 211
Multilevel Association Model 211
Plausible Unsolved Crime List 213
Association Visualization 216
Spatial–Temporal and Behavioural Similarity-Based Crime Clustering 216
Knowledge Graphs 219
Conclusion 222
References 222
Chapter 12: All-in-One Next-Generation Community Policing Solution Powered by Crowd-Sourcing, Data Analytics, and Decision Support: The INSPEC2T Case 225
Introduction 226
Community Policing Systems: A State-of-the-Art Review 228
Community Policing Requirements and Influencing Factors 229
INSPEC2T: An All-in-One Next-Generation Community Policing Solution 231
Citizens–Police Communication and Collaboration 233
Dashboard: Information Visualization, Workflow Management 237
Citizens and Local Communities Interaction and Engagement 238
Crowd-Sourced Secure Intelligent Information Management and Analysis 241
Interface to Computer-Aided Dispatch Systems 248
Training Simulator 249
Awareness Game for Citizens’ Familiarization with CP 251
INSPEC2T Solution Deployment and User Feedback 252
Comparison with Existing Community Policing Systems 255
Conclusions 255
References 258
Chapter 13: Multimedia Analysis in Police–Citizen Communication: Supporting Daily Policing Tasks 260
Introduction 260
Multimedia Processing for Policing Tasks 261
Audio Processing 262
Data Compilation for Model Training 263
Description of the System 264
Image and Video Processing 265
Evaluation 268
Audio Processing Evaluation 268
Image and Video Processing Evaluation 270
Conclusions 273
References 273
Index 277
| Erscheint lt. Verlag | 11.10.2019 |
|---|---|
| Reihe/Serie | Security Informatics and Law Enforcement |
| Zusatzinfo | XXI, 280 p. 44 illus. in color. |
| Sprache | englisch |
| Themenwelt | Mathematik / Informatik ► Informatik ► Web / Internet |
| Sozialwissenschaften ► Kommunikation / Medien ► Kommunikationswissenschaft | |
| Sozialwissenschaften ► Politik / Verwaltung | |
| Technik ► Nachrichtentechnik | |
| Schlagworte | Citizen Command and Control • Data Analysis In Crisis Management • policing • Social media in community policing • Social media in crisis management • Social Media In Terrorist Attack • Social media strategy in policing • System Integration In Crisis Management |
| ISBN-10 | 3-030-22002-8 / 3030220028 |
| ISBN-13 | 978-3-030-22002-0 / 9783030220020 |
| Haben Sie eine Frage zum Produkt? |
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