Beyond the Clinic (eBook)
182 Seiten
SJ Publishing (Verlag)
978-0-6483330-1-2 (ISBN)
Section 1. The time for video consultations has come
Why practices need to embrace digital
Video consultations are a type of telehealth
Telehealth is just healthcare delivered via a different communication medium
Telehealth requires making changes to the way your business operates
There’s no change necessary to your healthcare knowledge
You need a transformation project to introduce video consultations
Principles we follow in the book: hybrid care, minimal disruption, sustainability
Sharing our experience from helping a diverse set of practices in Australia
Section 2. Imagine your future with video consultations
Start by imagining what the future of your business should look like
What potential benefits can you achieve from video consultations?
What do you personally want to achieve? Imagine the future for yourself
Don’t plan in isolation – validate your vision with others
Where things go wrong: start with only one service and its viability
Add details to your vision: workflows, people roles, systems, money flows
Write down your vision and add user stories
Optimise your vision for patient desirability and business viability
Section 3. Undertaking a transformation project
Advantages and disadvantages of doing a pilot project first
Dimensions of change: people, processes, technology and a new service name
Understanding where your business is at right now
Who is responsible for the project
Preparing a project plan and delivery timelines
What does project success look like and how do you measure it?
Addressing regulatory and insurance issues
How to minimise disruption to existing business processes
Section 4. We need to get everybody on board
Who is involved in running your business now and in the future?
What gets clinicians excited?
Including your practice (admin) personnel in defining processes
Changing job descriptions and introducing a telehealth coordinator role
Talking to your IT personnel about video consultations
Preparing training
How to on-board patients
How to attract new patients to your service
Section 5. Getting technology fit for your workflows
Assessing your current technology status and workflow support
Network connectivity, mobile and desktop devices
How to assess your software choices
Integrating video consultations with scheduling and medical records software
What medical devices and tools do you use face-to-face?
Does your physical space setup need any changes?
Working through planned workflows using chosen hardware and software
Adding technology requirements and assessments to your project plan
Section 6. Making video consultations sustainable
Execute with conviction: confidence, persistence, flexibility
Building your business reputation beyond the borders of your practice
The big day – your digital service launch
Maintaining enthusiasm: collecting and sharing success stories
Minimising disruption: support and operations
Embrace new charging models, with and without Medicare
Stacking up change projects – Kaizen
Opportunities for growth
Erscheint lt. Verlag | 26.10.2018 |
---|---|
Sprache | englisch |
Themenwelt | Technik ► Elektrotechnik / Energietechnik |
Technik ► Maschinenbau | |
Technik ► Nachrichtentechnik | |
Schlagworte | Digital Health • Health • Healthcare • Video • video consultations |
ISBN-10 | 0-6483330-1-9 / 0648333019 |
ISBN-13 | 978-0-6483330-1-2 / 9780648333012 |
Haben Sie eine Frage zum Produkt? |
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