Smartphone and App Implementations that Improve Productivity

Tahir M. Nisar, Southampton Business School, University of Southampton, UK

Preface

Chapter 1 Introduction

Uber: A mobile application

Performance evaluation – App rating system

The drivers – not employees but partners

Flexibility – a key word in Uber’s digital practices

What it all comes down to

Chapter outlines

Chapter 2 Mobile Communications and Big Data

Chapter 3 Management of Enterprise Resource Systems

APP types

Enterprise resource planning

Large and small firms and apps

Chapter 4 Technology and Firm capabilities

Web-conferencing

E-learning

Supply-chain

Marketing

Sales force automation (SFA)

Customer relationship management

Retailing

Personalization and unison

Accessibility

Transparency

Chapter 5 Management Processes and Decision Making

Management

Knowledge Management

Teams

Work design

Business process re-engineering

Human resource management

Control and coordination

Motivation

Communication

Monitoring

Training and worker skills

Health and safety

Strategy

Chapter 6 Apps and Performance Outcomes

Productivity

Workplace efficiency

Overhead costs

Mobility

Collaboration

Creative labor

Chapter 7 Mobility and Work-life Balance

What is work-life balance?

Chapter 8 New Digital Markets and Emerging Business Models

Sharing economy

Mobile banking

Social media

Chapter 9 Conclusion

References