COOP 2016: Proceedings of the 12th International Conference on the Design of Cooperative Systems, 23-27 May 2016, Trento, Italy (eBook)

Preface 6
Contents 8
Contributors 12
Conference Committee 16
Programme Committee 16
Part I Papers 18
1 Six Issues in Which IS and CSCW Research Communities Differ 19
1.1 Introduction 19
1.2 Methodological Notes 20
1.3 The Common Ground Between CSCW and IS 21
1.4 The Six Areas of Difference 22
1.4.1 Theory 22
1.4.2 Context 23
1.4.3 Methodology 24
1.4.4 Organizational Layer 25
1.4.5 Socio-technicality 26
1.4.6 Power-Alignment 27
1.5 Discussion 28
1.6 Conclusion 30
References 31
2 Computational Artifacts: Interactive and Collaborative Computing as an Integral Feature of Work Practice 36
2.1 Introduction 36
2.2 A Logico-Grammatical Preamble 39
2.3 The Notion of `Computational Artifact' in Suchman 40
2.4 Suchman on the Nature of `Computational Artifacts' 44
2.5 Computational Artifacts: A Reconstruction 46
2.6 Computational Artifacts in Practice 49
References 51
3 “The Device Is Not Well Designed for Me” on the Use of Activity Trackers in the Workplace? 54
3.1 Introduction 54
3.2 Related Work 56
3.2.1 Quantified-Self: A Self-Tracking Practice 56
3.2.2 Know Thyself and Change Management 57
3.2.3 Difficulties Encountered in the Use of Smart Devices 57
3.3 Methods and Settings 58
3.4 Findings 59
3.4.1 The Use of the Device: Adoption and Disappointment 59
3.4.2 Outcomes of Using Activity Trackers: Awareness and Frustration 60
3.5 Limitations 64
3.6 Design Implications 65
3.7 Discussion 65
3.8 Conclusion 68
References 68
4 ``You Cannot Grow Viscum on Soil'': The ``Good'' Corporate Social Media Also Fail 71
4.1 Motivations and Background 71
4.2 Framing the Object of Study 72
4.3 Before the Study: ``Think Big, Start Small, Scale Fast!'' 74
4.4 The User Study 76
4.5 Insights from the Field and Discussion 79
4.5.1 Value of the ESM 81
4.5.2 Technical Evolution and Socio-Technical Barriers 82
4.5.3 Social Evolution Fostered by the Tool 83
4.6 Conclusions 85
References 86
5 From Eco-feedback to an Organizational Probe, Highlighting Paper Affordances in Administrative Work 89
5.1 Introduction 89
5.2 Pilot Study 92
5.2.1 Context 92
5.2.2 Beyond Paper Waste Reduction 93
5.2.2.1 From Print Reduction to Workflow Assessment 93
5.2.2.2 Unfolding Print Activities That Are “taken for granted” 95
5.2.2.3 Questioning Paper-Based Workflows 96
5.2.3 Paper Affordances for Administrative Work 97
5.2.3.1 Personal Organization and Working Style 97
5.2.3.2 Supporting and Facilitating Other People's Work 98
5.2.3.3 Materializing and Assessing Work 99
5.2.3.4 Paper and Document Management as an Expertise 99
5.3 Socio-technical Implications 100
5.3.1 Management and Communication 100
5.3.2 Integrating an Organizational Learning Infrastructure 101
5.3.3 Materializing Work Through Digital Representations 103
5.4 Conclusion 104
References 105
6 The Many Faces of Computational Artifacts 107
6.1 Introduction 107
6.2 Methods and Setting 109
6.3 A View of Computational Artifacts at a Medical Department 110
6.3.1 Computational Coordinative Artifacts 110
6.3.2 Image-Generating Computational Artifacts 112
6.3.3 Computational Artifacts for the Control and Manipulation of Nuclear-Physical and Chemical Processes 113
6.4 The Many Faces of Computational Artifacts in Medical Practice 115
6.5 Computer Constituted Cooperative Work? 117
6.6 Conclusion and Perspectives 119
References 120
7 Let's Look Outside the Office: Analytical Lens Unpacking Collaborative Relationships in Global Work 121
7.1 Introduction 121
7.2 Related Work 123
7.3 Method and Location 124
7.4 Results 125
7.4.1 Bodies Inside the Offices 125
7.4.2 Bodies Outside the Offices 127
7.5 Discussion: The Analytical Lens 130
7.6 Conclusion 133
References 134
8 Design of Digital Environments for Operations on Vessels 137
8.1 Introduction 137
8.2 System Design 139
8.3 Empirical Setting and Methods 140
8.4 Theoretical Lens 141
8.5 A Vignette 142
8.6 Relationships Between Workspaces and Systems 145
8.6.1 A Network Is Established 145
8.6.2 Host Actor-Network 146
8.6.3 A Parallel Actor-Network and Reconfiguring Host Actor-Network 147
8.7 Reflections on Digital Environment Design 149
8.8 Conclusions 150
References 151
9 Shifting Patterns in Home Care Work: Supporting Collaboration Among Self-Employed Care Actors 153
9.1 Introduction 153
9.2 Related Work 154
9.3 The Study 155
9.3.1 The E-Maison Médicale Case 156
9.3.2 Data Collection and Analysis 156
9.3.3 Findings 157
9.3.3.1 The Central Role of the Liaison Notebook 157
9.3.3.2 Different Dimensions of Home Care 159
9.3.3.3 Articulating Different Collaboration Rhythms 162
9.4 Discussion and Implications for Design 163
9.5 Conclusion and Future Work 165
References 166
10 Supporting Informal Carers' Independency Through Coordinated Care 169
10.1 Introduction 169
10.2 Identifying Informal Carers' Needs 171
10.3 Issues of (In)Dependency and Coordinated Care 173
10.3.1 Dependency and Independency in the Healthcare Literature 173
10.3.2 Modes of Independency 174
10.3.3 Coordination in Healthcare 175
10.4 Coordinated Care Support to Foster Informal Carers' Independency 176
10.4.1 Needs and Support Regarding the Action Mode of Independency 177
Some Analytical Aspects … 179
10.4.2 Technology for the Decision Mode of Independency 180
Some Analytical Aspects … 181
10.4.3 Coordinated Care and the Emotion Mode of Independency 182
10.5 Conclusion 183
References 184
11 Tinkering Around Healthcare Infrastructures: Nursing Practices and Junction Work 187
11.1 Introduction 187
11.2 Studying Infrastructures and Local Practices 189
11.3 Research Context, Research Design and Methods 190
11.4 Infrastructures, Local Practices and Junction Work 191
11.4.1 Birth and Abandonment of the Territorial Infrastructure 192
11.4.2 Implementation of the Information Management Practices and the Interconnected Infrastructure 192
11.4.3 Junction Work and Nursing Practices 194
11.4.4 Junction Work Interrupts (or Interferes with) a Nursing Practice 196
11.4.5 Junction Work as an Integral Part of a Practice 197
11.4.6 Junction Work as a Boundary Among Different Practices 198
11.5 Discussion 199
11.6 Conclusions 202
References 202
12 In Due Time: Decision-Making in Architectural Designof Hospitals 204
12.1 Introduction 204
12.2 Related Work: Sequentiality, Dependencies, and Irreversibility 206
12.3 Research Method 207
12.4 Analysis: Due Time in Hospital Design 208
12.4.1 Sequentiality in Hospital Design 209
12.4.2 Dependencies in Hospital Design 210
12.4.3 Irreversibility in Hospital Design 211
12.4.4 Artefacts Supporting Due-Time Decisions 213
12.5 Final Remarks 216
References 218
13 Coordinating, Contributing, Contesting, Representing: HCI Specialists Surviving Distributed Design 220
13.1 Introduction 220
13.2 Related Research 222
13.3 Research Setting and Approach 224
13.4 Characterizing Distributed Design 225
13.4.1 Conceptual Design: Proposing, Evaluating and Adding on 225
13.4.2 Behavioral Design: Coordinating, Challenging and Ignoring 227
13.4.3 Interface Design: Coordinating, Challenging and Ignoring 230
13.5 Concluding Discussion 231
13.5.1 Summary of the Results 232
13.5.2 Implications 232
References 235
14 Facilitating Participation of Stakeholders During Process Analysis and Design 237
14.1 Introduction 237
14.2 Related Work: Collaborative Participation and Process Analysis 239
14.3 WASCoMo: An Approach for Facilitating the Participation of Stakeholders in Process Analysis and Design 240
14.4 Analyzing Participation in Collaborative Modeling 243
14.4.1 Study 244
14.4.2 Results 245
14.4.2.1 Quality of the Annotations 246
14.4.2.2 Aspects of Model Quality 247
14.4.2.3 Aspects of Perceived Quality of the Approach 248
14.4.2.4 Lay Modelers Compared to Experienced Modelers 248
14.5 Discussion 249
14.6 Conclusions and Outlook 251
References 252
15 Local Decision Making as a Design Opportunity 254
15.1 Introduction 254
15.2 The Danish Public Housing Model 255
15.2.1 The Residents' Meeting 256
15.3 Issues for Democratic Engagement 256
15.3.1 Lack of Time to Participate 257
15.3.2 Lack of Language Competencies 257
15.3.3 Shyness, Strangeness, and Laziness 258
15.3.4 The Old Clique 258
15.3.5 Opportunity Apathy 258
15.4 Three Experiments with BKÅ 259
15.4.1 Breaking the Meeting Logic, Keeping the Meeting 259
15.4.2 Breaking the Space 260
15.4.3 Breaking the Boundaries of Formalized Democracy 261
15.5 Democracy Between Decision and Joint Action 263
15.5.1 Democracy Beyond Formal Institution 263
15.5.2 Residents as a Public Sphere 264
15.5.3 Center and Periphery 265
15.5.4 Overcoming Opportunity Apathy 266
15.6 Residents' Democracy as an Opportunity for ICT Design 267
15.7 Conclusions 268
References 269
16 The Life and Death of Design Ideas 270
16.1 Introduction 270
16.1.1 Understanding the Dynamics of Collaborative Design Work 272
16.1.2 The Case 274
16.1.3 Collaborative Design of a New Metro Station 275
16.1.4 Ideas Move the Design 278
16.1.5 Design Ideas Influence Each Other 280
16.1.6 Visualizing the `Fate' of Design Ideas 282
16.2 Conclusions 284
References 285
17 “Matters of Concern” as Design Opportunities 287
17.1 Introduction 287
17.2 Related Work 288
17.2.1 Public Design 288
17.2.2 “Matters of Concern” in Design 289
17.3 Case Study 289
17.3.1 SPAZIOd 289
17.3.2 The Dyslexia Debate 290
17.3.3 Method 291
17.4 Understanding the Design Space 292
17.4.1 Actors Mapping 292
17.4.2 Matters of Concern 294
17.4.2.1 Public Awareness 294
17.4.2.2 Practical Information 295
17.4.2.3 Technological Instruments 296
17.4.2.4 Emotional Load 297
17.4.2.5 Certification Process 298
17.4.2.6 Collaboration Among Actors 299
17.4.2.7 Digitalization of Practices 300
17.4.2.8 Precarious Working Conditions 300
17.4.3 Discussion 301
17.5 Conclusion 302
References 303
Part II Interactive Experiences 304
18 Audio Satellites: Overhearing Everyday Life 306
18.1 Introduction and Motivation 306
18.2 Listening Through Technology 307
18.3 Overhearing: The Aesthetics of Listening 308
18.4 The Audio Satellites Concept and Related Work 309
18.5 Conclusion 310
References 311
19 Gamified Technology Probes for Scaffolding Computational Thinking 312
19.1 Introduction: Background and Motivations 312
19.2 A Gamified Technology Probe for Sorting: BALA 313
19.3 Making and Formative Evaluation of BALA 315
19.4 Conclusions 315
References 316
20 Beatfield: An Open-Meaning Audiovisual Exploration 317
20.1 Introduction 317
20.2 Beatfield 319
20.2.1 Architecture 319
20.2.2 Functioning 319
20.2.3 Music Generation 320
20.3 Evaluation 320
20.4 Conclusion 321
References 322
21 FeltRadio: Experiencing and Participating in WiFi Activities Through Sensorial Augmentation 323
21.1 Introduction 323
21.1.1 The FeltRadio Technology and WiFi Experience 324
21.2 Different Kinds of Participation in WiFi Activities 325
21.3 Conclusion: Empowering and Disempowering Aspects of Experiencing WiFi Through FeltRadio 327
References 328
22 Listening to the Walkable City 329
22.1 Introduction 329
22.2 Soundscape and Ambience 330
22.3 Interaction and Participation 331
22.4 Assessment and Outcomes 332
22.5 Conclusion and Development 332
References 333
Symposium on Challenges and Experiences in Designing for an Ageing Society. Reflecting on Concepts of Age(ing) and Communication Practices 334
Description of the Theme 334
References 335
Contextual Collaboration: Where Automation and People Meet 337
Theme of the Workshop 337
The Goal and Purpose 338
References 339
Infrastructuring Collaboration 340
Workshop Theme 340
Method 341
Final Remarks 341
References 341
Exploring Data-Work in Healthcare: Making Sense of Data Across Boundaries 342
References 343