Guide to Six Sigma and Process Improvement for Practitioners and Students, A

Dr. Howard S. Gitlow is Executive Director of the Institute for the Study of Quality, Director of the Master of Science degree in Management Science, and a Professor of Management Science, School of Business Administration, University of Miami, Coral Gables, Florida. He was a visiting professor at the Stern School of Business at New York University from 2007 through 2013, and a visiting professor at the Science University of Tokyo in 1990 where he studied with Dr. Noriaki Kano. He received his PhD in Statistics (1974), MBA (1972), and BS in Statistics (1969) from New York University. His areas of specialization are Six Sigma Management, Dr. Deming’s theory of management, Japanese Total Quality Control, and statistical quality control. Dr. Gitlow is a Six Sigma Master Black Belt, a fellow of the American Society for Quality, and a member of the American Statistical Association. He has consulted on quality, productivity, and related matters with many organizations, including several Fortune 500 companies. Dr. Gitlow has authored or coauthored 16 books, including America’s Research Universities: The Challenges Ahead, University Press of America (2011); A Guide to Lean Six Sigma, CRC Press (2009); Design for Six Sigma for Green Belts and Champions, Prentice-Hall, (2006); Six Sigma for Green Belts and Champions, Prentice-Hall, (2004); Quality Management: Tools and Methods for Improvement, 3rd edition, Richard. D. Irwin (2004); Quality Management Systems, CRC Press (2000), Total Quality Management in Action, Prentice-Hall, (1994); The Deming Guide to Quality and Competitive Position, Prentice-Hall (1987); Planning for Quality, Productivity, and Competitive Position, Dow Jones-Irwin (1990); and Stat City: Understanding Statistics Through Realistic Applications, 2nd edition, Richard D. Irwin (1987). He has published more than 60 academic articles in the areas of quality, statistics, management, and marketing. While at the University of Miami, Dr. Gitlow has received awards for outstanding teaching, outstanding writing, and outstanding published research articles. Richard J. Melnyck is Assistant Vice President for Medical Affairs and Executive Director of Process Improvement at the University of Miami Miller School of Medicine and Health System. He is a Six Sigma Master Black Belt, the University of Miami faculty advisor for the American Society for Quality, the University of Miami Miller School of Medicine faculty advisor for the Institute for Healthcare Improvement, and a member of the Beta Gamma Sigma International Honor Society. Melnyck has taught process improvement in both the School of Business and the Miller School of Medicine at the University of Miami. He has consulted on quality, productivity, and related matters with many organizations. He received his MS in Management Science (2008), MBA (2002), and MS in Computer Information Systems (2002) from the University of Miami. David M. Levine is Professor Emeritus of Statistics and Computer Information Systems at Baruch College (City University of New York). He received B.B.A. and M.B.A. degrees in Statistics from City College of New York and a PhD from New York University in industrial engineering and operations research. He is nationally recognized as a leading innovator in statistics education and is the coauthor of 14 books, including such bestselling statistics textbooks as Statistics for Managers Using Microsoft Excel, Basic Business Statistics: Concepts and Applications, Business Statistics: A First Course, and Applied Statistics for Engineers and Scientists Using Microsoft Excel and Minitab. He also is the coauthor of Even You Can Learn Statistics & Analytics: A Guide for Everyone Who Has Ever Been Afraid of Statistics, currently in its third edition, and Design for Six Sigma for Green Belts and

Section I: Building a Foundation of Process Improvement Fundamentals
Chapter 1: You Don’t Have to Suffer from the Sunday Night Blues!     
Chapter 2: Process and Quality Fundamentals    
Chapter 3: Defining and Documenting a Process    
Section II: Creating Your Toolbox for Process Improvement
Chapter 4: Understanding Data: Tools and Methods    
Chapter 5: Understanding Variation: Tools and Methods  
Chapter 6: Non-Quantitative Techniques: Tools and Methods  
Chapter 7: Overview of Process Improvement Methodologies 
Chapter 8: Project Identification and Prioritization: Building a Project Pipeline
Section III: Putting It All Together--Six Sigma Projects
Chapter 9: Overview of Six Sigma Management 
Chapter 10: DMAIC Model: “D” Is for Define  
Chapter 11: DMAIC Model: “M” Is for Measure   
Chapter 12: DMAIC Model: “A” Is for Analyze    
Chapter 13: DMAIC Model: “I” Is for Improve    
Chapter 14: DMAIC Model: “C” Is for Control 
Chapter 15: Maintaining Improvements in Processes, Products-Services, Policies, and Management Style  
Section IV: The Culture Required for Six Sigma Management
Chapter 16: W. Edwards Deming’s Theory of Management: A Model for Cultural Transformation of an Organization 
Index