Project Management Maturity Model

J. Kent Crawford, PMP, is the founder and CEO of PM Solutions and its training subsidiary, PM College. Crawford led PM Solutions in establishing the annual PMO of the Year Award, developing the first project manager competency assessment instrument, and creating one of the first project management maturity models. These innovations not only serve the project management community at large, but are incorporated into PM Solutions consulting and training practices to ensure that clients receive services in tune with the latest developments in the marketplace. He is a popular, dynamic speaker at project management events worldwide. As an advocate of the profession, he is passionate about project management, with a focus on its business value. A former President and Chair of the Project Management Institute (PMI®), Crawford has been honored with the PMI Fellow Award, PMI's most prestigious individual award. In addition to authoring The Strategic Project Office: A Guide to Improving Organizational Performance, which received the 2001 David I. Cleland Project Management Literature Award from the Project Management Institute, Crawford is the author of Project Management Maturity Model: Providing a Proven Path to Project Management Excellence, Project Management Roles & Responsibilities (all now in their second editions), An Inside Look at High-Performing PMOs, Optimizing Human Capital with a Strategic Project Office, and Seven Steps to Strategy Execution.

Describing Project Management Maturity
Project Management Maturity Model
Model Description
     Key Attributes of Knowledge Areas
     Levels of Project Management Maturity
     General Component Description
     Three Special Interest Components
     Five Levels of Maturity
          Why SEI CMMs Serve as Standards
          Notes on Measuring against the Five Levels
     Assessing Your Level
     Maturing to Level 3 and Beyond
          Attaining Level 4 Maturity
          Attaining Level 5 Maturity
Conclusion

Definitions of Maturity Levels
Level 1: Initial Process
Level 2: Structured Process and Standards
Level 3: Organizational Standards and Institutionalized Process
Level 4: Managed Process
Level 5: Optimizing Process.

Project Integration Management
Components
Special Interest Component: Project Management Office (PMO)
Level 1: Initial Process
     Project Charter Development
     Project Management Plan Development
     Project Execution
     Monitoring and Controlling Project Work
     Integrated Change Control
     Project or Phase Closure
     Special Interest Component: The Project Management Office (PMO)
Level 2: Structured Process and Standards
     Project Charter Development
     Project Management Plan Development
     Project Execution
     Monitoring and Controlling Project Work
     Integrated Change Control
     Project or Phase Closure
     Special Interest Component: Project Management Office (PMO)
Level 3: Organizational Standards and Institutionalized Process
     Project Charter Development
     Project Management Plan Development
     Project Execution
     Monitoring and Controlling Project Work
     Integrated Change Control
     Project or Phase Closure
     Special Interest Component: Project Management Office (PMO)
Level 4: Managed Process
     Project Charter Development
     Project Management Plan Development
     Project Execution
     Monitoring and Controlling Project Work
     Integrated Change Control
     Project or Phase Closure
     Special Interest Component: Project Management Office (PMO)
Level 5: Optimizing Process
     Project Charter Development
     Project Management Plan Development
     Project Execution
     Monitoring and Controlling Project Work
     Integrated Change Control
     Project or Phase Closure
     Special Interest Component: Project Management Office (PMO)

Scope Management
Components
     Scope Management Planning
     Requirements Collection
     Scope Definition
     Work Breakdown Structure
     Scope Validation
     Scope Change Control
Level 1: Initial Process
     Scope Management Planning
     Requirements Collection
     Scope Definition
     Work Breakdown Structure
     Scope Validation
     Scope Change Control
Level 2: Structured Process and Standards
     Scope Management Planning
     Requirements Collection
     Scope Validation
     Work Breakdown Structure
     Scope Validation
     Scope Change Control
Level 3: Organizational Standards and Institutionalized Process
     Scope Management Planning
     Requirements Collection
     Scope Definition
     Work Breakdown Structure
     Scope Validation
     Scope Change Control
Level 4: Managed Process
     Scope Management Planning
     Requirements Collection
     Scope Definition
     Work Breakdown Structure
     Scope Validation
     Scope Change Control
Level 5: Optimizing Process
     Scope Management Planning
     Requirements Collection
     Scope Definition
     Work Breakdown Structure
     Scope Validation
     Scope Change Control

Time Management
Components
     Time Management Planning
     Activity Definition
     Activity Sequencing
     Activity Resource Estimation
     Activity Duration Estimation
     Schedule Development
     Schedule Control
     Schedule Integration
Level 1: Initial Process
     Time Management Planning
     Activity Definition
     Activity Sequencing
     Activity Resource Estimation
     Activity Duration Estimation
     Schedule Development
     Schedule Control
     Schedule Integration
Level 2: Structured Process and Standards
     Time Management Planning
     Activity Definition
     Activity Sequencing
     Activity Resource Estimation
     Activity Duration Estimation
     Schedule Development
     Schedule Control
     Schedule Integration
Level 3: Organizational Standards and Institutionalized Process
     Time Management Planning
     Activity Definition
     Activity Sequencing
     Activity Resource Estimation
     Activity Duration Estimation
     Schedule Development
     Schedule Control
     Schedule Integration
Level 4: Managed Process
     Time Management Planning
     Activity Definition
     Activity Sequencing
     Activity Resource Estimation
     Activity Duration Estimation
     Schedule Development
     Schedule Control
     Schedule Integration
Level 5: Optimizing Process
     Time Management Planning
     Activity Definition
     Activity Duration Estimation
     Schedule Development
     Schedule Control
     Schedule Integration

Cost Management
Components
     Cost Management Planning
     Cost Estimating
     Budget Determination
     Cost Control
Level 1: Initial Process
     Cost Management Planning
     Cost Estimating
     Budget Determination
     Cost Control
Level 2: Structured Process and Standards
     Cost Management Planning
     Cost Estimating
     Budget Determination
     Cost Control
Level 3: Organizational Standards and Institutionalized Process
     Cost Management Planning
     Cost Estimating
     Budget Determination
     Cost Control
Level 4: Managed Process
     Cost Management Planning
     Cost Estimating
     Budget Determination
     Cost Control
Level 5: Optimizing Process
     Cost Management Planning
     Cost Estimating
     Budget Determination
     Cost Control

Quality Management
Components
     Quality Management Planning
     Quality Assurance
     Quality Control
     Special Interest Component: Management Oversight
Level 1: Initial Process
     Quality Management Planning
     Quality Assurance
     Quality Control
     Special Interest Component: Management Oversight
Level 2: Structured Process and Standards
     Quality Management Planning
     Quality Assurance
     Quality Control
     Special Interest Component: Management Oversight
Level 3: Organizational Standards and Institutionalized Process
     Quality Management Planning
     Quality Assurance
     Quality Control
     Special Interest Component: Management Oversight
Level 4: Managed Process
     Quality Management Planning
     Quality Assurance
     Quality Control
     Special Interest Component: Management Oversight
Level 5: Optimizing Process
     Quality Management Planning
     Quality Assurance
     Quality Control
     Special Interest Component: Management Oversight

Human Resources Management
Components
     Human Resources Management Planning
     Project Team Acquisition
     Project Team Development
     Project Team Management
     Special Interest Component: Professional Development Management
Level 1: Initial Process
     Human Resources Management Planning
     Project Team Acquisition
     Project Team Development
     Special Interest Component: Professional Development Management
Level 2: Structured Process and Standards
     Human Resources Management Planning
     Project Team Acquisition
     Project Team Development
     Special Interest Component: Professional Development Management
Level 3: Organizational Standards and Institutionalized Process
     Human Resources Management Planning
     Project Team Acquisition
     Project Team Development
     Special Interest Component: Professional Development Management
Level 4: Managed Process
     Human Resources Management Planning
     Project Team Acquisition
     Project Team Development
     Special Interest Component: Professional Development Management
Level 5: Optimizing Process
     Human Resources Management Planning
     Project Team Acquisition
     Project Team Development
     Special Interest Component: Professional Development Management

Communications Management
Components
     Communications Management Planning
     Communications Management (Information Distribution) 
     Communications Control
     Issues Tracking and Management
Level 1: Initial Process
     Plan Communications Management
     Manage Communications
     Control Communications
     Issues Tracking and Management
Level 2: Structured Process and Standards
     Plan Communications Management
     Manage Communications
     Control Communications
     Issues Tracking and Management
Level 3: Organizational Standards and Institutionalized Process
     Plan Communications Management
     Manage Communications
     Control Communications
     Issues Tracking and Management
Level 4: Managed Process
     Plan Communications Management
     Manage Communications
     Control Communications
     Issues Tracking and Management
Level 5: Optimizing Process
     Plan Communications Management
     Manage Communications
     Control Communications
     Issues Tracking and Management

Risk Management
Components
     Risk Management Planning
     Risk Identification
     Qualitative Risk Analysis
     Quantitative Risk Analysis
     Risk Response Planning
     Risk Control
     Risk Documentation
Level 1: Initial Process
     Risk Management Planning
     Risk Identification
     Qualitative Risk Analysis
     Quantitative Risk Analysis
     Risk Response Planning
     Risk Control
     Risk Documentation
Level 2: Structured Process and Standards
     Risk Management Planning
     Risk Identification
     Qualitative Risk Analysis
     Quantitative Risk Analysis
     Risk Response Planning
     Risk Control
     Risk Documentation
Level 3: Organizational Standards and Institutionalized Process
     Risk Management Planning
     Risk Identification
     Qualitative Risk Analysis
     Quantitative Risk Analysis
     Risk Response Planning
     Risk Control
     Risk Documentation
Level 4: Managed Process
     Risk Management Planning
     Risk Identification
     Qualitative Risk Analysis
     Quantitative Risk Analysis
     Risk Response Planning
     Risk Control
     Risk Documentation
Level 5: Optimizing Process
     Risk Management Planning
     Risk Identification
     Qualitative Risk Analysis
     Quantitative Risk Analysis
     Risk Response Planning
     Risk Control
     Risk Documentation

Procurement and Vendor Management
Components
     Procurement Management Planning
     Procurement Requisition and Solicitation
     Procurement Control and Vendor Management
     Procurement Closure
Level 1: Initial Process
     Procurement Management Planning
     Procurement Requisition and Solicitation
     Procurement Control and Vendor Management
     Procurement Closure
Level 2: Structured Process and Standards
     Procurement Management Planning
     Procurement Requisition and Solicitation
     Procurement Control and Vendor Management
     Procurement Closure
Level 3: Organizational Standards and Institutionalized Process
     Procurement Management Planning
     Procurement Requisition and Solicitation
     Procurement Control and Vendor Management
     Procurement Closure
Level 4: Managed Process
     Procurement Management Planning
     Procurement Requisition and Solicitation
     Procurement Control and Vendor Management
     Procurement Closure
Level 5: Optimizing Process
     Procurement Management Planning
     Procurement Requisition and Solicitation
     Procurement Control and Vendor Management
     Procurement Closure

Project Stakeholder Management
Components
     Stakeholder Identification
     Stakeholder Management Planning
     Managing Stakeholder Engagement
     Controlling Stakeholder Engagement
Level 1: Initial Process
     Stakeholder Identification
     Stakeholder Management Planning
     Managing Stakeholder Engagement
     Controlling Stakeholder Engagement
Level 2: Structured Process and Standards
     Stakeholder Identification
     Stakeholder Management Planning
     Managing Stakeholder Engagement
     Controlling Stakeholder Engagement
Level 3: Organizational Standards and Institutionalized Process
     Stakeholder Identification
     Stakeholder Management Planning
     Managing Stakeholder Engagement
     Controlling Stakeholder Engagement
Level 4: Managed Process
     Stakeholder Identification
     Stakeholder Management Planning
     Managing Stakeholder Engagement
     Controlling Stakeholder Engagement
Level 5: Optimizing Process
     Stakeholder Identification
     Stakeholder Management Planning
     Managing Stakeholder Engagement
     Controlling Stakeholder Engagement

Now What? Using Your Maturity Assessment to Achieve Business Goals
Business Impact of Improved Maturity
Using Results of Assessment
     Culture Change and Employee Engagement
     Baselining Capability for Performance Measurement
     Project Management Office Implementation
     Repeated Use as Progress and Effectiveness Tool
     Target Six-Month Improvement Goals
     Setting Maturity Goals

Appendix A: Self-Assessment Survey
To Assess Your Organization’s Project Management Maturity

Appendix B: PPM Maturity Model
Eight PPM Components
     1. Portfolio Governance
          Portfolio Governance Process 
          Alignment to Organization Strategy and Objectives
          Roles and Responsibilities
          Portfolio Review Board
     2. Project Opportunity Assessment and Initiation
               Project Opportunity Assessment and Initiation Processes
               Business Value Determination
     3. Project Prioritization and Selection
          Project Prioritization Process
          Prioritization Scheme
          Selection and Funding Process
     4. Portfolio and Project Communications Management
          Categorization of Projects
          Portfolio Information Defined
          List of Approved Projects
          Processes for Sharing Information
          Project Communication Management Processes
     5. Portfolio Resource Management
          Resource Assignment Process
          Skills Identification and Asset Inventory
          Portfolio Resource Planning
     6. Portfolio Risk Management
          Risk Management Processes
          Risk Measures and Metrics
     7. Portfolio Management Organizational Structure
          Governance Organizational Structure
          Portfolio Administrative Functions
     8. Portfolio Performance Management
          Portfolio Performance Management Processes
          Portfolio Information Sharing
PPM Model
     Level 1: Initial Process
          Portfolio Governance
          Project Opportunity Assessment and Initiation
          Project Prioritization and Selection
          Portfolio and Project Communications Management
          Portfolio Resource Management
          Portfolio Risk Management
          Portfolio Management Organizational Structure
          Portfolio Performance Management
     Level 2: Structured Process and Standards
          Portfolio Governance
          Project Opportunity Assessment and Initiation
          Project Prioritization and Selection
          Portfolio and Project Communications Management
          Portfolio Resource Management
          Portfolio Risk Management
          Portfolio Management Organizational Structure
          Portfolio Performance Management
     Level 3: Organizational Standards and Institutionalized Process
          Portfolio Governance
          Project Opportunity Assessment and Initiation
          Project Prioritization and Selection
          Portfolio and Project Communications Management
          Portfolio Resource Management
          Portfolio Risk Management
          Portfolio Management Organizational Structure
          Portfolio Performance Management
     Level 4: Managed Process
          Portfolio Governance
          Project Opportunity Assessment and Initiation
          Project Prioritization and Selection
          Portfolio and Project Communications Management
          Portfolio Resource Management
          Portfolio Risk Management
          Portfolio Management Organizational Structure
          Portfolio Performance Management
     Level 5: Optimizing Process
          Portfolio Governance
          Project Opportunity Assessment and Initiation
          Project Prioritization and Selection
          Portfolio and Project Communications Management
          Portfolio Resource Management
          Portfolio Risk Management
          Portfolio Management Organizational Structure
          Portfolio Performance Management

References
Index