Communicating Emotion at Work (eBook)

Vincent R. Waldron is Professor of Communication Studies at Arizona State University.

List of Figures and Tables.

Preface

1 Emotional Connections: Intersections of Communication, Work,
and Feeling.

2 Communicating Emotion: Levels of Organization and Forms of
Expression.

3 Emotional Occupations.

4 Work Relationships: Getting Emotional with Peers, Supervisors,
and Others.

5 Emotion and Organizational Morality.

6 Emotional Trends.

References.

"This book promises to be required reading for students of
organizational communication. No one is better suited than Vince
Waldron to provide a state-of-the-art explanation of this important
set of issues."

Ted Zorn, University of Waikato, New Zealand

"This book offers a rich tapestry of the emotional fabric of
organizational life. Drawing on recent research, it situates
emotional communication as an essential feature of occupational
roles, work relationships, and moral judgment. Its superb examples
entice the reader through sharing the joys and traumas of the
modern workplace."

Linda L. Putnam, University of California, Santa Barbara

"As someone who has studied and taught about emotions in
organizations for many years, I have been consistently disappointed
that most books gloss over communication when exploring the issues
of work and feelings. Well, I am no longer disappointed! Vince
Waldron's book Communicating Emotion at Work presents a
thoughtful and meaningful treatment of how emotions, communication,
and work intersect to complicate work life in recognized and
unrecognized ways. Waldron also goes beyond looking solely at
individual-level communication by exploring the organizational,
societal, and global factors impacting communication and emotion in
organizations. If you're a serious scholar of emotions and
communication at work, this book is a key resource you must have on
your shelf. Bravo!"

Professor Pam Lutgen-Sandvik, University of New Mexico,
USA

"A thorough and thoroughly engaging read, Communicating
Emotion at Work provides an up-to-date overview of the complex
role of emotion in the workplace. The cases and illustrations,
along with the author's accessible writing style, make this an
ideal book for undergraduate and advanced undergraduate classes. It
is also a 'must have' for practitioners and scholars
interested in the topic."

Patricia Sias, Washington State University