COBIT® 5 - A Management Guide (eBook)

Preface 6
List of figures 12
List of tables 13
CHAPTER 1 Introduction and executive summary 14
1.1Introduction 14
1.2What is governance of enterprise IT? 15
1.3Overview of this publication 19
1.4What to use? Where to start? 19
1.5Implementation tips 21
1.6Appendices 21
CHAPTER 2 The COBIT 5 principles 22
2.1Principle 1: Meeting Stakeholder Needs 23
2.2Principle 2: Covering the enterprise end-to-end 23
2.3Principle 3: Applying a Single, Integrated Framework 27
2.4Principle 4: Enabling a Holistic Approach 28
2.5Principle 5: Separating Governance from Management 32
CHAPTER 3 The goals cascade 34
Introduction 34
3.1Using the goals cascade 37
3.2Enterprise goal metrics 41
3.3IT-related goal metrics 41
3.4Drivers and benefits 44
CHAPTER 4 Detailed description 48
4.1Overview of this section 48
4.2Process model 49
4.3Information model 50
4.4Organizational structures model 53
4.5Skills and competencies model 56
4.6Principles and policies model 57
4.7Culture, ethics, and behavior model 58
4.8Service capabilities model 59
CHAPTER 5 The process model 62
5.1The process model 62
5.2Governance and management processes 66
5.3Process reference model 66
5.4Process reference guide 68
5.5Governance Domain: Evaluate, Direct, & Monitor
5.6Management Domain: Align, Plan, & Organize
5.7Management Domain: Build, Acquire & Implement
5.8Management Domain: Deliver, Service & Support
5.9Management Domain: Monitor, Evaluate & Assure
CHAPTER 6 Implementation guidance 92
6.1Introduction 92
6.2Considering the IT organization context 93
6.3Creating the right environment 94
6.4Recognizing pain-points and event triggers 95
6.5Enabling change 96
6.6A lifecycle approach 96
6.7Getting started: making the business case 98
CHAPTER 7 The process capability model 100
7.1Introduction 100
7.2Benefits of the changes 103
7.3Performing process capability assessments 103
Appendix a Detailed mappings 106
Appendix b Stakeholder needs 112
Appendix c COBIT 5 vs. COBIT 4.1 118
Appendix dCOBIT 5 and ITGI’s five 120
Appendix e Mapping between COBIT 5 and legacy ISACA frameworks 122
Appendix f About ISACA® 132