RAPID Value Management for the Business Cost of Ownership (eBook)

Front Cover 1
RAPID Value Management for the Business Cost of Ownership: Readiness, Architecture, Process, Integration, Deployment 4
Copyright Page 5
Table of Contents 8
Wading Through Acronyms 14
Preface 16
Acknowledgements 26
Chapter 1. Taking a Razor to Information Technology (IT) 28
1.1 Occam’s Razor on decomposing the myths of computer science, information technology, and business value 31
1.2 A hypothesis on the causal mechanism of technology investment 34
1.3 Measuring IT value with science 36
1.4 Developing your own IT value experiments 45
1.5 Conclusion 49
Chapter 2. On the Classification of IT Components 50
2.1 A recent history of the IT department 52
2.2 IT through a pigeon’s hole 58
2.3 Classification of information and technology 59
2.4 Conclusion 61
Chapter 3. Using RAPID to Identify Relationship Between Architecture and Process 62
3.1 Implications of change for the IT department 62
3.2 RAPID is a razor 70
3.3 Conclusion 88
Chapter 4. Readiness: Solution Strategy 90
4.1 Introduction 90
4.2 Solution state 96
4.3 Solution requirements 102
4.4 Solution strategy 108
4.5 Conclusion 115
Chapter 5. Architecture: Foundation Services 116
5.1 Introduction 116
5.2 Service planning 118
5.3 Service design 126
5.4 Service-level management 136
5.5 Conclusion 141
Chapter 6. Process: Best Practices 144
6.1 Introduction 144
6.2 Process development 152
6.3 Process deployment 166
6.4 Process measurement 169
6.5 Conclusion 172
Chapter 7. Integration: Coherent Infrastructure 174
7.1 Introduction 174
7.2 Operations infrastructure 176
7.3 Operations management 186
7.4 Operations support 194
7.5 Conclusion 198
Chapter 8. Deployment: Questioning Change and Decision Making 200
8.1 Introduction 200
8.2 Component delivery assurance 202
8.3 Component monitoring 208
8.4 Conclusion 209
Chapter 9. Business Cost of Ownership 210
9.1 Introduction 210
9.2 Changing needs in IT economics 212
9.3 Monitoring IT with BCO 231
9.4 Conclusion 239
Chapter 10. Shaping RAPID IT Solutions 242
10.1 Introduction 242
10.2 Solution modeling 245
10.3 Service modeling 252
10.4 Process modeling 256
10.5 Operations modeling 258
Chapter 11. RAPID IT Components 266
11.1 Finding the right components: Electronic directories and the agile enterprise 267
11.2 Conclusion 280
Chapter 12. Beyond Cost of Ownership 282
12.1 Security: Readiness, process, and components 285
12.2 To what end? Using technology to search for answers in information 288
Appendix A: Hewlett-Packard ITSM Activities 292
Appendix B: HP Infrastructure Operations 302
Frequently Asked Questions 304
Figures and Tables 308
Index 312
About the Author 322