Service Science, Management and Engineering (eBook)

Preface.- Executive Summary.- Conference Summary: A View from Palisades.- SSME Discipline: Legitimizing SSME in Academia: Critical Considerations and Essential Actions.- Holistic Trinity of Services Sciences: Management, Social, and Engineering Sciences.- SSME, Operations Research and Education.- A Designer’s View of SSME.- SSME—Let’s Not Forget About Customers and Revenue.- Psychology of the Experience: The Missing Link in Service Science.- Challenges of Industrial Service Business Development.- A Research Based Educational Initiative: The Institute for International Services Innovation at Trinity College Dublin.- Defining the Research Agenda: Technology Management as a Contributor to Service Sciences, Management and Engineering.- Actionable Process Theories: A Unique Selling Proposition for a Science of Services.- Quality System Management and Education in Service Environments.- Art of Service: Drawing the arts to inform service design and specification.- Service Science, Management and Engineering: A Way of Managing Sociotechnical Systems.- A Service Logic for Service Science.- The Service-Dominant Mindset.- An Integrated Approach to Service Innovation.- SSME Education: Moving the Service Science Concept to Curricular Reality.- Defining a Curriculum for Service Systems Engineering.- Educating the Service Manager in Europe – Assessing Gaps and Opportunities.- Service Science, Management and Engineering Curricula and Research at NC State University.- Bringing Service Sciences into the Curriculum.- Strategy for Inserting SSME into the Undergraduate Experience at a Minority Serving Institution.- Putting Requirements and Quality at the Core of Global Service Delivery: Current Efforts and Future Plans at Pace University.- Rochester Institute of Technology – Service Management .- Getting Students Excited About Services: Providing a Context for Applying Their Newly Acquired Knowledge.- Educating Services Science Leaders toThink Holistically About Enterprises .- Services Research Collaborations: Beyond the Ivory Tower.- Progress Report of Efforts Towards a Research and Education Agenda for Services Science in the EU and Greece.- A Master Program in Services Engineering and Management at the University of Porto.- Engineering of Digital Services – A New Degree that Integrates Business Process and Information Engineering.- SSME at Manchester: Bringing People, Business and Technology Together.- A Research & Educational Framework for ICT/S Service Management.- Education and Research of Service Science and Technology in Tsinghua University.- The Current State and Development Plan of Research and Education on SSME in Harbin Institute of Technology.- SSME Research: Services Science Journey: Foundations, Progress, and Challenges.- Service Supply Chain in the Department of Defense: Opportunities and Challenges.- The Global Information Economy, Service Industrialization and the UCLA BIT Project.- Data Support Design for Services Science Modeling.- Process and Services Fusion Impact Assessment: SSME Findings from Industry Collaboration and the Need for Competency Centers.- iLab.1: A University-Industry Collaboration to Enhance Health Plan Services.- SSME: How to Solve It.- Models, Contexts, and Value Chains for Services Sciences.- Complexity and the Services Science Agenda.- Service Science, Management, Engineering and eOrganisations.- Towards Customer Centric Physical and Virtual Environment – Platform for Services.- Constructing Service Machines – Global Sourcing of Knowledge-Intensive Services.- Service Engineering of Call Centers: Research, Teaching, and Practice.- Innovation in Services: From Service Concepts to Service Experiences.- Service Beyond – Enabling Technologies to Boost Service Business.- Bringing Service Design to Service Sciences, Management and Engineering.- Research and Education of SSME in Japanese Universities.- Service Science – A Japanese