The Management of Consumer Credit - S. Finlay

The Management of Consumer Credit

Theory and Practice

(Autor)

Buch | Hardcover
208 Seiten
2008
Palgrave Macmillan (Verlag)
978-0-230-01351-3 (ISBN)
117,69 inkl. MwSt
Consumer credit is an integral part of many western societies. This book provides a comprehensive view of how credit-granting institutions operate and discusses the relationship between the strategic objectives set by senior management and the operational strategies employed by credit professionals working at the coal face of credit provision.

STEVEN FINLAY is an expert in credit risk management, with more than ten years experience within the financial services industry, working with some of the world's leading financial services organizations. He is currently a research fellow at Lancaster University, UK. He has also published Consumer Credit Fundamentals with Palgrave Macmillan.

Consumer Credit Management: An Introduction Organizational Matters Marketing Predicting Consumer Behaviour Customer Acquisition Customer Management Collections (Early Stage Delinquency) Debt Recovery (Late Stage Delinquency) Fraud Provision, Capital Requirements and Basel II Appendices Bibliography

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