Communicating

I. Foundations of Communication



1. The Human Communication Process





Communication Defined

The Components of Human Communication

Communication as a System

Models of Human Communication

The Media as Communicator

Communication and Culture

First Amendment Speech

Ethics







2. Foundations of Verbal Language





Origins of Human Language

The Languages We Use

Using Verbal Language







3. Nonverbal Communication





Sources of Nonverbal Signs

Emotional Influences on Nonverbal Communication

Verbal and Nonverbal Relationships

Categories of Nonverbal Communication

Using Nonverbal Communication







4. Listening





The Importance of Listening

The Listening Process

Purposes of Listening

Listening Apprehension

Improving Your Listening





II. Intrapersonal Communication



5. Intrapersonal Communication





Self-Talk

Cognitive Processing

The Self

Understanding Yourself

Need Drives Affecting Communication

Anxiety: Communication Apprehension





III. Interpersonal Communication



6. The Concepts of Interpersonal Communication







Basic Concepts of Interpersonal Communication

Self-Disclosure

The Self and Others

Seeking Approval

Gaining Compliance

Emotions

Power

Male/Masculine-Female/Feminine Communication
Sexual Harassment and Bullying
Relationships and Their Development
Electronic and Computer-Mediated Interpersonal Communication









7. Interpersonal Skills





Participating in Conversations

Giving Directions

Requesting

Dealing with Interpersonal Conflict

Apologizing

Communication Approaches to Managing Conflict
Handling Criticism







8. The Interview



Interviewing Roles

Interview Format

Types of Interviews



9. The Concepts of Groups



Groups Defined

Group Versus Individual Actions

Types of Groups

Group Operations

Making Group Decisions

Mediated Meetings



10. Participating in Groups



Cultural Differences in Groups

The Group Participant

The Group Leader and Group Leadership





IV. Communicating in Public



11. Public Speaking: Planning and Presenting the Message



The Listenable Speech

Preparing a Speech: An Overview

Parameters of Public Speaking

The Ethics of Public Speaking

Prior to the Speech Analysis

Process of the Speech Analysis

Postspeech Analysis

Presenting the Message

Modes of Presentation

Oral and Physical Presentation

Public Speaking Anxiety

Rehearsing the Speech

Dealing with Difficulties During a Speech



12. Public Speaking: Developing the Speech



Sources of Information

Computer-Based Retrieval Systems

Analyzing Sources

Recording Your Research

Supporting Material

Vehicles For Presenting Supporting Material



13. Public Speaking: Structuring the Message



The Basic Elements of a Speech

The Introduction

The Central Idea

The Body

The Conclusion

Methods for Formatting a Speech



14. Informative Public Speaking



Role of Informative Speaking

Concept of Informative Speaking

Characteristics of Informative Speaking

Classifications of Informative Speaking

Developing the Informative Speech

The Informative Process in Action



15. Persuasive Public Speaking



Persuasive Speaking

Process of Persuasion

Persuasive Strategies

Role of Influence in Persuasion

Components of Persuasive Message

The Structure of the Persuasive Message

The Persuasive Process in Action





Appendix : The Résumé

Basic Rules for APA Style