Communicating Professionally

Addressing communication needs in the modern library, this practical book covers areas such as public speaking, interviews, newsletters and press releases, and memos, letters and formal reports. It also looks at individual skills, voice mail and e-mail, Netiquette, and designing WWW pages.

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Designed to address communication needs in the modern library, this guide covers all types of communication, including: public speaking; conducting interviews; leading group discussions, and workshops and conferences; designing newsletters, handouts and brochures; creating press releases and public service announcements; and writing memos, letters and formal reports. In addition, the book covers: mastering individual skills; sensitivity to cultural, ethnic and linguistic issues; using voice mail and e-mail; practising Netiquette; designing WWW pages; tele-conferencing and video-conferencing; using presentation software; and technical skills to support staff. The book has a practical approach and features tips, skills training exercises, examples of common library situations, and research facts.