Communication and Management Skills for the Pharmacy Technician
American Pharmacists Association (Verlag)
978-1-58212-103-1 (ISBN)
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Pharmacy technicians play an important role in the management and operation of modern pharmacy practices. They need a working knowledge in areas such as customer service, protecting patients’ health information, ethics, third-party payers, medication and inventory control, managing workflow, staffing, and team building. Because they regularly interact with colleagues and patients, good communication skills are also essential. Communication & Management Skills for the Pharmacy Technician includes a wealth of practical information on the wide range of communication and management issues that arise in pharmacy settings. This book helps pharmacy technicians develop professional skills that are critical to the efficient operation of the pharmacy.
Key Features:
Practical information is presented in a clear, reader-friendly format.
Activities and real-world examples reinforce concepts.
Includes discussion of key pharmacy issues and suggested readings.
Jody Jacobson Wedret, BPharm, FASHP, is Senior Pharmacist, University of California, Irvine Medical Center, and Associate Clinical Professor, University of California, Irvine School of Medicine. She has been an instructor for more than 10 years in the pharmacy technology program at Santa Ana College in Santa Ana, California. She was a consulting editor of Building a Successful Collaborative Pharmacy Practice: Guidelines and Tools, which APhA published in 2004.
Chapter 1. Introduction
Chapter 2. Communication Skills
Chapter 3. Customer Service
Chapter 4. Working with Diverse Patient Populations
Chapter 5. Professionalism and Ethics in the Workplace
Chapter 6. Understanding and Applying HIPAA
Chapter 7. Role of the Technician in Different Practice Settings
Chapter 8. Third Party Issues
Chapter 9. Maintaining Medication and Inventory Control
Systems
Chapter 10. Workflow Management
Chapter 11. Staff Management
Chapter 12. Team Building, Coaching, and Mentoring
Chapter 13. Selected Issues Affecting Pharmacy Practice
Bibliography
Index
| Erscheint lt. Verlag | 28.2.2009 |
|---|---|
| Verlagsort | Washington |
| Sprache | englisch |
| Themenwelt | Medizin / Pharmazie ► Pflege |
| Medizin / Pharmazie ► Pharmazie ► PTA / PKA | |
| Sozialwissenschaften ► Kommunikation / Medien ► Kommunikationswissenschaft | |
| Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management | |
| ISBN-10 | 1-58212-103-6 / 1582121036 |
| ISBN-13 | 978-1-58212-103-1 / 9781582121031 |
| Zustand | Neuware |
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