True Stories of Driver Turnover

James DePillo has 18 years of experience within the transportation and logistics field in the performance of administrative, operational, sales, and managerial functions. He has also assisted various organizations in the development and implementation of quality management systems and the identification of process improvements. James holds a B.S. in Marketing, and an M.S. in Logistics from the Pennsylvania State University studying Work Force Education and Organization Development, and is the President of RTE Associates. Stan Poduch is a doctoral candidate in Workforce Education and Development at the University Park campus of The Pennsylvania State University. Stan is an independent researcher, writer, and storyteller. His research and creative interests include workplace knowledge, employee self-development, workplace storytelling, and rules-of-thumb. Currently, he is also a faculty member of Keystone College, La Plume, PA, teaching Human Resource Management Courses.

Preface, Overview, What the Literature Said, Driver Interaction Points, Stories From the Road, A Drivers Needs, The Driver Response Process, Futurizing, A Quick Reference Guide, What To Remember, Tools