Inter-act

Each chapter ends with a Summary, Chapter Resources, Key Words, and Inter-Act with Media; Preface; PART 1: UNDERSTANDING INTERPERSONAL COMMUNICATION; 1. AN ORIENTATION TO INTERPERSONAL COMMUNICATION; Interpersonal Communication Defined; The Functions of Interpersonal Communication; Interpersonal Communication Components; Participant Characteristics and Roles; Context; Message Formation; Channels; Noise; Feedback Messages; Interpersonal Communication Principles; Interpersonal Communication Has Purpose; Interpersonal Communication Is Continuous; Interpersonal Communication Is Transactional; Interpersonal Communication Is Relational; Interpersonal Communication is Irreversible; The Ethics of Interpersonal Communication; Interpersonal Communication and Diversity; Diverse Voices: Arturo Madrid on Social Perception; Increasing Interpersonal Communication Competence; Spotlight on Scholars: Brian Spitzberg on Interpersonal Communication Competence; Understanding the Concepts and Developing the Skills that Lead To Competence; Super Skill: Behavioral Flexibility; Writing Communication Improvement Goal Statements; 2. FORMING AND USING SOCIAL PERCEPTIONS; The Perception Process; Attention and Selection; Organization of Stimuli; Interpretation of Stimuli; Perceptions of Self: Self-Concept and Self-Esteem; Forming and Maintaining a Self-Concept; Self-Monitoring; Developing and Maintaining Self-Esteem; Social Construction of Self; Spotlight on Scholars: Michael L. Hecht on Interethnic Communication and Ethnic Identity; Accuracy of Self-Concept and Self-Esteem; Self-Concept, Self-Esteem and Communication; Cultural and Gender Influences; Perception of Others; First Impressions; Perceptual Problems; Improving Accuracy of Social Perceptions; Communication Improvement Plan: Perception; 3. COMMUNICATING IN RELATIONSHIPS: BASIC CONCEPTS; Types of Relationships; Acquaintances; Friends; Close Friends or Intimates; Disclosure and Feedback in Relationships; Communication Patterns During Stages of Relationships; Spotlight on Scholars: Steven Duck on Personal Relationships; Beginning and Developing a Relationship; Maintaining a Relationship; Diverse Voices: Brenda J. Allen, Friendships that Bridge Differences; De-escalating and Dissolving a Relationship; Relational Dialectics; Autonomy-Connection; Openness-Closedness; Novelty-Predictability; Managing Dialectical Tensions; Turning Points in Relationships; Theoretical Perspectives on Relationships; Interpersonal Needs Theory; Exchange Theory; Communication Improvement Plan: Relationships; 4. VERBAL COMMUNICATION; Language and Perception; Sapir-Whorf Hypothesis; Polarized language; Language and Meaning; Symbolic Interactionism; Coordinated Management of Meaning; Language and Culture; Characteristics of Language; Improving Language Skills; Choose Specific Language; Adapt Language to Listeners; Date Information; Index Generalizations; Practice Communication Accommodation; Demonstrate Linguistic Sensitivity; Diverse Voices: Delores V. Tanno, I Am; Spotlight on Scholars: Molefi Kete Asante on The Language of Prejudice and Racism; Language in Unique Message Contexts; Language of Humor; Language of Cyberspace; Communication Improvement Plan: Verbal Communication; 5. COMMUNICATING THROUGH NONVERBAL BEHAVIORS; Characteristics and Functions of Nonverbal Communication; Types of Nonverbal Communication; Kinetics; Paralanguage; Vocal Interferences; Spatial Usage; Spotlight on Scholars: Judee K. Burgoon on Nonverbal; Expectancy Violation Theory; Artifacts; Self-Presentation Cues; Time; Olfactory Communication; Cultural and Gender Variations in Nonverbal Communication; Diverse Voices: Elizabeth Lozano, Latin American and; Anglo Use of Personal Space in Public Places; Improving Nonverbal Communication Skills; Sending Messages; Receiving Messages; Communication Improvement Plan: Nonverbal Communication; PART II: DEVELOPING INTERPERSONAL COMMUNICATION SKILLS; 6. HOLDING EFFECTIVE CONVERSATIONS; The Structure of Conversations; Beginning to Converse; The Body of a Conversation; Disengaging from Conversation; Characteristics of Conversations; Formality; Turn-Taking/Topic Change; Talk Time; Scriptedness; Conversational Audience; Rules of Conversations; Characteristics of Rules; The Cooperative Principle; Guidelines for Effective Conversationalists; Develop an Other-Centered Focus; Engage in Appropriate Turn-Taking; Maintain Conversational Coherence; Practice Politeness; Balance Appropriateness and Effectiveness; Protect Privacy; Cultural Variations in Conversations; Diverse Voices: Nancy Sakamoto, Conversational Ballgames Summary; Inter-Action Dialogue: Conversations; Communication Improvement Plan: Conversation; 7. LISTENING EFFECTIVELY; Attending; Understanding; Diverse Voices: Donal Carbaugh, I Can't Do That! But I Can Actually See Around Corners; Resist Taking Our Mind Off What the Speaker is Saying; Identify the Speaker's Purpose and Key Points; Observe Nonverbal Cues; Avoid Interrupting; Ask Questions; Paraphrase What You Heard; Remembering and Retaining Information; Spotlight on Scholars: Robert Bostrom on Listening; Repetition; Mnemonics; Note Taking; Critically Evaluating Information; Separate Fact from Inference; Probe for Information; Applying Skills to Listening in Cyberspace; Inter-Action Dialogue: Listening Effectively; Communication Improvement Plan: Listening; 8. SUPPORTING AND COMFORTING OTHERS; Empathy; Approaches to Empathy; Improving Our Ability to Empathize; Diverse Voices: Linda Howard, Black and White; Understanding Emotional Support; Supporting; Spotlight on Scholars: Brant Burleson on Comforting; Characteristics of Effective and Ineffective Emotional Support; Supportive Interaction Phases; Supportive Message Skills; Clarifying Supportive Intentions; Buffering Face Threats; Other-Centered Messages; Framing; Giving Advice; Social Support in Cyberspace; Gender and Cultural Differences and Similarities in Comforting; Inter-Action Dialogue: Responding and Comforting; Communication Improvement Plan: Responding; 9. SHARING PERSONAL INFORMATION: SELF-DISCLOSURE AND FEEDBACK; Self-Disclosure; Balancing Self-Disclosure and Privacy; Cultural and Gender Differences; Guidelines for Appropriate Self-Disclosure; Skills for Self-Disclosure and Privacy Management; Owning Feelings and Opinions; Describing Feelings; Masking Feelings; Displaying Feelings; Managing Privacy; Asking for Feedback; Giving Personal Feedback; Describing Behavior; Giving Constructive Criticism; Praising; Inter-Action Dialogue: Self-Disclosure; Communication Improvement Plan: Developing Relationships Through Self-Disclosure and Feedback; 10. USING INTERPERSONAL INFLUENCE ETHICALLY; Interpersonal Power in Relationships; Perception of Coercive Power; Reward power; Legitimate Power; Expert Power; Referent Power; Types of Persuasive Messages; Giving Good Reasons; Personal Credibility; Spotlight on Scholars: Richard Petty on Attitude Change; Emotion Appeals; Compliance-Gaining Strategies; Supporting-Evidence Strategies; Exchange Strategies; Direct-Request Strategies; Empathy-Based Strategies; Face-Maintenance Strategies; Other-Benefit Strategies; Distributive Strategies; Choosing a Strategy; Overcoming Resistance; Assertiveness; Contrasting Methods of Expressing Our Needs and Rights; Distinguishing Among Passive, Aggressive and Assertive Responses; Characteristics of Assertive Messages; Assertiveness in Cross-Cultural Relationships; Inter-Action Dialogue: Influence; Communication Improvement Plan: Influencing Ethically; 11. MANAGING CONFLICT; Types of Interpersonal Conflict; Pseudoconflict; Fact Conflict; Value Conflict; Policy Conflict; Ego Conflict; Styles of Managing Conflict; Withdrawal; Accommodating; Forcing; Compromising; Collaborating; Communication Patterns That Impede effective; Conflict Management; Ascribing Motives; Counter Blame; Demand-Withdrawal; Spiraling Negativity; Stubbornness; Communication Skills That Promote Successful Conflict Management; Spotlight on Scholars: Daniel J. Canary on Conflict Management; Communication Skills for Initiating Conflict; Communication Skills for Responding to Conflict; Communication Skills for Mediating Conflict; Diverse Voices: Mahboub Hashem, The Power of Wastah in Lebanese Speech; Recovering From Conflict Management Failures; Inter-Action Dialogue: Conflict; Communication Improvement Plan: Conflict Management; PART III: USING COMMUNICATION SKILLS TO IMPROVE RELATIONSHIPS; 12. COMMUNICATING IN INTIMATE RELATIONSHIPS: FRIENDS, SPOUSES, AND FAMILY; Characteristics of Intimate Relationships; Warmth and Affection; Trust; Self-Disclosure; Commitment; Types of Intimate Relationships and Relational Styles; Male Relationships; Female Relationships; Gender Differences in Intimacy; Male-Female Relationships; Marriage and Other Long-Term Committed Relationships; Spotlight on Scholars: Mary Anne Fitzpatrick on Couple Types and Communication; Family Relationships; Diverse Voices: Jacqueline Taylor, Performing Commitment; Intergenerational Family Communication; Improving Family Communication; Problems Associated with Intimacy; Loneliness; Relational Uncertainty; Jealousy; Sex-Role Stereotyping; Communication Improvement Plan: Intimate Relationships; 13. COMMUNICATING IN THE WORKPLACE; Presenting Yourself During the Hiring Process; Getting the Interview; Presenting Yourself During an Interview; Managing Relationships at Work; Communicating in Managerial Relationships; Communicating in Co-Worker Relationships; Communicating on a Work Team; Characteristics of Effective Work Teams; Communicating to Make Team Decisions; Leading Team Meetings; Diverse Voices: Delores Cathcart and Robert Cathcart, The Group: A Japanese Context; Member Responsibility in Team Meetings; Communicating in a Diverse Workplace; Organizational Romance; Sexual Harassment; Multicultural Based Work Style Differences; Inter-Generational Differences; Communication Improvement Plan: Workplace Communication; Index