Managerial Communication

Jennifer R. Veltsos, PhD, is a professor of technical communication at Minnesota State University, Mankato. She has taught undergraduate courses in business communication, technical communication, visual rhetoric and document design, and research methods; at the graduate level, she has taught managerial communication, proposals, and instructional design. From 2017 to 2019, she was the director of the Center for Excellence in Teaching and Learning. She is currently the university’s interim associate vice president for undergraduate education. Geraldine E. Hynes, PhD, is a professor of technical communication at Minnesota State University, Mankato. She has taught undergraduate courses in business communication, technical communication, visual rhetoric and document design, and research methods; at the graduate level, she has taught managerial communication, proposals, and instructional design. From 2017 to 2019, she was the director of the Center for Excellence in Teaching and Learning. She is currently the university’s interim associate vice president for undergraduate education.  

Part I • Managing in Contemporary Organizations
Chapter 1 • Communicating in Contemporary Organizations
Chapter 2 • Understanding the Managerial Communication Process
Chapter 3 • Communicating With Technology
Part II • Communicating With Groups
Chapter 4 • Managing Meetings and Teams
Chapter 5 • Making Presentations
Chapter 6 • Communicating Visually
Part III • Writing as a Manager
Chapter 7 • Writing in the Workplace
Chapter 8 • Writing Routine Messages
Chapter 9 • Writing in Special Situations
Part IV • Understanding Messages
Chapter 10 • Listening
Chapter 11 • Communicating Nonverbally
Chapter 12 • Communicating Across Cultures
Part V • Communicating Interpersonally
Chapter 13 • Managing Conflict
Chapter 14 • Negotiating
Chapter 15 • Conducting Interviews