Legendary Service (eBook)

Dive into "e;Legendary Service: Cases in Resolving Hospitality Management Problems"e; for an unparalleled look into the intricacies of problem-solving within the hospitality industry. Curated by industry experts, this must-read tome offers real-world case studies ranging from handling overbookings to mastering the art of specialized service, all designed to equip you with the skills needed to navigate even the most challenging situations. Whether you're a seasoned hotelier or an aspiring professional, this book will serve as your definitive guide to rising above the norm and providing truly legendary service. With its compelling blend of theoretical insights and practical solutions, "e;Legendary Service"e; is not just a book-it's an investment in your professional future.Implementing a positive employee experience and a positive customer experience takes wisdom and persistence. In this book, Orkun Avkan provides a complete road map and a key to solving the problems. This book is an invaluable, data for tourism and hotel management.Ihsan Gursoy /Hotel Consultant The saying should go, 'Happy employee, happy guest`! Orkun Avkan is exactly right when he writes that employee experience and guest experience are intrinsically linked. This book I read is a complete guide to improving the guest experience, establishing richer relationships and achieving more positive results.Adnan Oner / President, Les Clefs d'Or Turkey / Swissotel the Bosphorus, Hotel Ambassador & Chief ConciergeOrkun Avkan has enjoyed a distinguished career spanning over 25 years, serving in pivotal roles with illustrious hotel chains such as the Ritz Carlton, Four Seasons, and Hilton, both in Europe and the United States. Throughout his tenure, he has keenly observed and critically analyzed both the shortcomings and the hallmarks of excellence within the hospitality industry. Drawing from this extensive analysis, hands-on experience, and meticulous research, he has crafted targeted training programs aimed at elevating service standards. In addition to his ongoing professional commitments in the hospitality sector, Avkan is a sought-after speaker, sharing insights on how to exceed guest expectations and providing specialized training to hospitality staff.