Elgar Encyclopedia of Corporate Communication

Edited by Klement Podnar, Marketing and Public Relations Department, Faculty of Social Sciences, University of Ljubljana, Slovenia

Contents:

Preface xvi
1 Corporate communication 1
Klement Podnar
THEME I SELECTED THEORIES
AND THEORETICAL
APPROACHES
2 Stakeholder theory 11
Brian T. Moriarty
3 Actor-network theory 17
Monica Musolino
4 Theory of social exchange 23
Zlatko Jančič
5 Social constructionist theory 29
Mats Heide
6 Sensemaking theory 33
Urša Golob Podnar
7 Communication
Constitutes Organization 37
Dennis Schoeneborn, Peter
Winkler and Timothy Kuhn
8 Social identity approach 43
Klement Podnar
9 Co-creation 54
Sophie Esmann Andersen and
Christiane Marie Høvring
10 Agenda-setting theory 60
Craig E. Carroll
THEME II ORGANIZATION AS
AN ENTITY
11 Legal personality 68
Gregory Mark
12 Corporate identity 74
Mario Burghausen
13 Organizational values 83
Humphrey Bourne
14 Corporate heritage 89
Mario Burghausen
15 Narrated organization 97
Trine Susanne Johansen
16 Organizational identity 102
Klement Podnar
17 Organizational culture 110
Winni Johansen
18 Person-organization fit 117
Yijing Wang
THEME III CORPORATE BRANDING
19 Corporate brand 122
Mario Burghausen
20 (Corporate) ethical branding 132
François Maon and Adam Lindgreen
21 Corporate brand alignment 137
Michela Mingione
22 Corporate brand architecture 143
John M.T. Balmer
23 Co-branding 149
Ulla Hakala
24 Rebranding 155
Ulla Hakala
25 Internal branding 161
Khanyapuss Punjaisri
26 Employer branding 168
Adele Potgieter
27 Corporate brand communication 176
John M.T. Balmer
THEME IV CORPORATE
RESPONSIBILITIES
28 Corporate social responsibility 181
Valérie Swaen, Joëlle
Vanhamme and Ruben Chumpitaz
29 Social license to operate 187
Shima Saniei
30 Transparency 190
Lars Thøger Christensen
31 Socially responsible investing 195
Nur Uysal
32 Sustainable finance 200
Minh Ngoc Ho, Subhash
Abhayawansa and Carol A. Adams
33 Corporate social
responsibility communication 206
Urša Golob Podnar
34 Corporate sociopolitical activism 212
Moritz Appels
THEME V CORPORATE
MISBEHAVIOUR
35 Corporate (marketing) myopia 218
Vesna Žabkar
36 Corporate hypocrisy 224
Christiane Marie Høvring and
Sophie Esmann Andersen
37 Corporate oxymorons 230
Angela Lindt and Stuart Kirsch
38 Moral blindness 236
Jacob Dahl Rendtorff
39 Corporate guilt (management) 240
Irene Pollach, Carmen Daniela
Maier and Silvia Ravazzani
40 Unethical
pro-organizational behavior 246
Daniel Wolfgruber
41 Corporate psychopaths 251
Clive R. Boddy
THEME VI ISSUES, CHANGE AND
CRISIS MANAGEMENT
42 Issues management 259
Chelsea L. Woods
43 Change communication 266
Wim J.L. Elving
Crisis management 272
Iztok Prezelj and Teodora Tea
Ristevska
45 Crisis communication 280
W. Timothy Coombs
46 Social media crisis communication 285
Amalia Triantafillidou
47 Corporate crisis contagion 292
Yijing Wang
48 Organizational apologies 296
Joshua M. Bentley
THEME VII COMMUNICATION PROCESS
49 Communication management 303
Christine Viertmann and Ansgar
Zerfass
50 Communication strategy 309
Sophia C. Volk and Ansgar Zerfass
51 Corporate storytelling 316
Franzisca Weder
52 Two-way communication 323
Michael L. Kent
53 Dialogue 326
Michael L. Kent
54 Corporate listening 331
Jim Macnamara
55 Corporate diplomacy 338
Jana Arbeiter and Boštjan Udovič
56 Internal marketing 343
Achilleas Boukis
THEME VIII COMMUNICATION
TOOLS
57 Internal communication 348
Ana Tkalac Verčič
58 Multisource feedback 355
Andrej Kohont
59 Corporate visual identity 361
Ari-Matti Erjansola and Jukka
Lipponen
60 Corporate design 367
Katja Udir Mišič
61 Corporate advertising 373
Vesna Žabkar
62 Corporate philanthropy 378
Ilona Szőcs
63 Cause-related marketing 385
Dubravka Sinčić Ćorić
64 Corporate online communication 390
Sora Kim and Jiayu Gina Qu
65 Social influencer marketing 399
Tinca Lukan and Klement Podnar
THEME IX STAKEHOLDER
ENGAGEMENT
66 Audiences 407
Ana Marija Mustafai and
Klement Podnar
67 Pressure groups 415
Robert L. Heath
68 Employee advocacy 422
Emma Christensen
69 Corporate influencers 426
Jana Brockhaus and Ansgar Zerfass
70 Brand communities 433
Jens Hagelstein and Ansgar Zerfass
THEME X CORPORATE COMMUNICATION
OUTCOMES
71 Corporate image 438
Yijing Wang
72 Corporate reputation 443
Craig E. Carroll
73 Organizational trust 450
Guido Berens
74 Brand anthropomorphism 454
Urška Tuškej Lovšin
75 Consumer-brand identification 460
Urška Tuškej Lovšin
76 Corporate gratitude 466
Erika Benčec and Klement Podnar
77 Social acceptability 470
Klement Podnarr and Ana
Marija Mustafai
78 Perceived external prestige 478
Katja Udir Mišič
79 Organizational identification 484
Daniel Wolfgruber and Sabine
Einwiller
80 Organizational commitment 490
Julia Stranzl
THEME XI NEGATIVE CORPORATE
ASSOCIATIONS
81 Organizational distrust 495
Ellen Tyquin and Amisha Mehta
82 Organizational stigma 501
Laura Illia and Michael Etter
83 Consumer scepticism 507
Katherine Dunn
84 CSR scepticism 514
Katherine Dunn
85 Consumer complaining 519
Sabine Einwiller
86 Organizational disidentification 523
Christopher Ruppel
87 Job disengagement 528
Julia Stranzl