E-Governance and Public Service Delivery in Nigeria. A Study of National Youth Service Corps in Rivers State, 2014 – 2020

Doctoral Thesis / Dissertation from the year 2022 in the subject Politics - Region: Africa, grade: 4.6, , course: Political Science Science (Public Administration), language: English, abstract: The basic function of every government is to render quality services to her citizens at the right time. Against this background, this study examined e-governance implementation, challenges and prospect for effective and efficient service delivery in National Youth Service Corps (NYSC), Rivers state. Three research questions and two hypotheses were used for the study, while New Public Management theory was adopted as theoretical framework. The study collected data through primary and secondary sources. Four hundred and twenty (420) respondents selected from fourteen local government areas in the state using purposive sampling technique, while Pearson Product Moment Correlation coefficient (PPMC) was used to determine the relationship between the two variables.

Findings from the study showed that there is a significant relationship between e-governance and efficient service delivery in the National Youth Service Corps in Rivers State, and that there is a significant relationship between e-governance and corps members performance. The study identified challenges and impacts of e-governance on effective and efficient service delivery; while some inhibiting factors to e-governance were also identified. Consequently, recommendations were made on how to overcome challenges, which includes sensitization of prospective corps members, use of competent man-power, provision of functional equipment, provision of strong internet services, among others.