Unmasking Administrative Evil

Foreword to the Revised Edition - Charles Perrow; Foreword to the First Edition, Curtis Ventriss; Acknowledgments; Introduction and Overview; 1. The Dynamics of Evil and Administrative Evil; Modernity, Technical Rationality and Administrative Evil; Evil in the Modern Age: Dirty Hands; Hubris; Is Administrative Evil Public or Private?; Administrative Evil and Public Affairs; Understanding Evil; The Roots of Administrative Evil: A Psychological Perspective: Perspective and Distance; Language and Dehumanization; The Taken-for-Granted; The Social Construction of Evil; Individual, Organization and Society; 2. Compliance, Technical Rationality and Administrative Evil; Evil and Organizations; The Social Construction of Compliance: The Stanford Prison Experiment; Modernity and the Dominance of Technical Rationality: Technical Rationality and the; Evolution of Modern Professionalism; The Moral Vacuity of Technical-Rational; Professionalism; Compliance in a Culture of Technical Rationality; Failing to See Administrative Evil; 3. Administrative Evil Unmasked: The Holocaust and Public Service; The Holocaust and Administrative Evil: Historical Interpretations of the Holocaust and the; Role of Public Service; Legalizing Evil: The German Civil Service and the Third Reich; Implementing Evil: The German Civil Service and the Holocaust; Adolf Eichmann and the Banality of Administrative Evil: Satanic Greatness? Perfectly Safe Ground?; 4. Administrative Evil Masked: From Mittelbau-Dora and Peenemunde to the Marshall Space Flight Center; Mittelbau-Dora: The Beginning; The Mittelwerk Factory; The Catastrophic End; Peenemunde; Operations Overcast and Paperclip: Post-War Chaos; Denazification; The Von Braun Team: Huntsville, Redstone and the Marshall Space Flight Center; Saturn and Apollo; Administrative Evil; 5. Organizational Dynamics and Administrative Evil: The Marshall Space Flight Center, NASA, and the Space Shuttles Challenger and Columbia; Organizational Dynamics and the Pathway to Administrative Evil; The Marshall Space Flight Center, Challenger and the Pathway to Administrative Evil: A; Flawed Design; NASA's History as an Organization; Problems in the Apollo Program; Important Differences Between Apollo and the Shuttle; The Challenger Disaster: An Extraordinary Launch; The Marshall Space Flight Center; The Evolution of a Destructive Organizational Culture at Marshall; The Space Shuttle Columbia Disaster; The Pathway to Administrative Evil; 6. Public Policy and Administrative Evil; Public Policy and Problem Solving: Critiques of the Problem Solving Approach to Public Policy; Surplus Populations and Public Policy Metaphors: Welfare Policy and Illegal Drug Policy; Immigration Policy; Operations Overcast and Paperclip; The Evacuation and Relocation of 'All Persons of Japanese Ancestry': 'The Decision; Nobody Made'; The Military Trump Card in Wartime; Implementation; Denouement; Surplus Populations, Moral Inversion and Administrative Evil; 7. In the Face of Administr